Client Manager, Client Management (Kowloon City, Kowloon, HK)

HSBC
Hong Kong
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Customer service","Interpersonal skills","Leadership","Independent decision-making","Analytical and problem-solving"]

Drive the GTS Client Management strategy to support revenue growth through retention, faster service delivery, and increased client adoption of self-serve trade solutions. Manage and resolve client queries, issues, feedback, and complaints across trade transactions and account opening, including HSBCnet trade modules. Provide transactional trade advisory and expert inputs on traditional trade products such as Import/Export/Receivables Finance, Guarantees, and Standby DC, collaborating with internal stakeholders to identify opportunities and improve service performance.

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FursaFursa
HSBC
HSBC
20 hours ago

Client Manager, Client Management (Kowloon City, Kowloon, HK)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Drive the GTS Client Management strategy to support revenue growth through retention, faster service delivery, and increased client adoption of self-serve trade solutions. Manage and resolve client queries, issues, feedback, and complaints across trade transactions and account opening, including HSBCnet trade modules. Provide transactional trade advisory and expert inputs on traditional trade products such as Import/Export/Receivables Finance, Guarantees, and Standby DC, collaborating with internal stakeholders to identify opportunities and improve service performance.
Location: Hong Kong
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Deliver AMH’s GTS Client Management strategy and operating model aligned to the global target operating model
  • •Contribute to revenue growth via business initiatives, revenue retention, reduced sales time on service, proactive service performance management, and increased usage of self-serve solutions
  • •Manage and resolve client queries, issues, feedback, and complaints related to trade transactions and trade account opening, including HSBCnet trade modules
  • •Coordinate with stakeholders (Transaction Services, Sales, RMs, and internal/external customers) to maintain high service performance and provide solutions to issues or opportunities
  • •Provide transactional trade advisory and expert inputs to clients and internal teams across traditional trade, receivables finance, and guarantees to identify new opportunities

Key Requirements

  • •Bachelor degree preferred in business or related area
  • •Strong experience in customer service-oriented roles
  • •Good knowledge of traditional trade products, account opening, and banking facilities
  • •Strong interpersonal skills and leadership to build a collaborative environment with diverse stakeholders
  • •Fluency in Cantonese is preferred, along with strong spoken and written English
Education:
Skills:Customer serviceInterpersonal skillsLeadershipIndependent decision-makingAnalytical and problem-solving
Languages:EnglishCantonese

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn