Product Implementation Specialist

Tarro
Kuala Lumpur
Workplace: OnsiteFull timeFunction: Communications, PR & CommunitySkills: ["Communication","Collaboration","Problem-solving","Empathy","Attention to detail"]

As a Product Implementation Specialist, you will ensure restaurant menu data is accurate and optimized for our AI-enabled ordering and voice platforms. You’ll master complex tools, work with English and Mandarin stakeholders, and collaborate across teams to maintain menu quality, resolve issues, and drive seamless order-taking experiences for clients and customers.

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Tarro
Tarro
6 months ago

Product Implementation Specialist

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Last checked: 1 hour agoStatus: Live

Job Summary

As a Product Implementation Specialist, you will ensure restaurant menu data is accurate and optimized for our AI-enabled ordering and voice platforms. You’ll master complex tools, work with English and Mandarin stakeholders, and collaborate across teams to maintain menu quality, resolve issues, and drive seamless order-taking experiences for clients and customers.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community

Key Responsibilities

  • •Ensure concise and accurate menu content that supports clients, agents, and customers.
  • •Rapidly learn and master complex tools and workflows to support menu operations.
  • •Adapt to fast-changing priorities while consistently delivering high-quality results under tight deadlines.
  • •Collaborate with peers, managers, and cross-functional teams to share insights, problem-solve, and achieve shared goals.
  • •Identify root causes of menu-related issues and implement the most efficient solutions.

Key Requirements

  • •Advanced proficiency in Excel/Google Sheets and can confidently handle data-related tasks.
  • •Comfortable using CRM/case management tools such as Salesforce, Zendesk, or Intercom.
  • •Strong problem-solving and critical thinking skills.
  • •Excellent attention to detail and accuracy; able to handle large datasets.
  • •Bilingual in Mandarin and English, with strong literacy in both languages.
Skills:CommunicationCollaborationProblem-solvingEmpathyAttention to detail
Languages:EnglishMandarin
Tech Stack:ExcelGoogle SheetsSalesforceZendeskIntercom

Company Brief

Tarro
Tarro provides a SaaS platform that helps businesses automate customer onboarding, identity verification, and fraud prevention via API integrations, workflow automation, and analytics to improve conversion and compliance.
Industry: Fintech Infrastructure
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