Coordinator, Payroll Client Services - EMEA

Remote
Anywhere
Workplace: RemoteFull timeUSD 19,650 - 55,200 annuallyFunction: Executive & General ManagementSkills: ["Attention to detail","Clear communication","Problem-solving","Documentation discipline","Customer focus"]

Resolve customer payroll inquiries and discrepancies while supporting smooth payroll operations. Learn payroll processes and master support workflows, using documentation and escalation paths to handle standard cases efficiently. Provide timely updates across email, chat, and phone, maintain clear ticket notes, and follow SLAs and operational guidelines. Help improve team efficiency by surfacing recurring issues and documentation gaps as you build foundational payroll and compliance knowledge.

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FursaFursa
Remote
Remote
6 days ago

Coordinator, Payroll Client Services - EMEA

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Resolve customer payroll inquiries and discrepancies while supporting smooth payroll operations. Learn payroll processes and master support workflows, using documentation and escalation paths to handle standard cases efficiently. Provide timely updates across email, chat, and phone, maintain clear ticket notes, and follow SLAs and operational guidelines. Help improve team efficiency by surfacing recurring issues and documentation gaps as you build foundational payroll and compliance knowledge.
Location: Anywhere
Workplace: Remote
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Entry level

Key Responsibilities

  • •Resolve customer inquiries related to payroll processing, discrepancies, and platform usage.
  • •Respond to inquiries via email, chat, phone, and other channels while meeting SLAs.
  • •Handle cases using defined workflows and documentation, escalating complex issues to senior team members.
  • •Provide timely customer updates on issue status and resolution timelines in clear, understandable terms.
  • •Follow support documentation to execute workflows consistently and document ticket outcomes accurately.

Pay and Benefits

Salary: USD 19,650 - 55,200 annually
Equity and Bonus:Equity
Perks:Remote WorkPaid LeaveParental LeaveLearning BudgetHealth InsuranceEquityHome OfficeGym MembershipCo-working BudgetIt Equipment

Key Requirements

  • •Strong attention to detail and the ability to follow structured operational processes.
  • •Clear communication with customers and professionalism in written and verbal updates.
  • •Ability to resolve standard payroll inquiries using documentation and established escalation paths.
  • •Comfort learning payroll concepts, supported-region rules, and compliance considerations.
  • •Ability to gather necessary information to diagnose payroll issues accurately using available tools and customer data.
Skills:Attention to detailClear communicationProblem-solvingDocumentation disciplineCustomer focus
Languages:English

Company Brief

Remote
Provides a global HR and payroll platform for hiring, paying, and managing distributed teams across countries. Helps companies handle contractor payments, employer of record services, compliance, benefits, and international workforce administration.
Industry: HR Tech
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: San Francisco, United States
Founded: 2019
WebsiteLinkedIn