Fiserv

3 weeks ago

Account Management CoE Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Lead a Centre of Excellence for Account Management across EMEA, setting governance standards, playbooks, and operating cadences that improve client outcomes and commercial performance. Partner with cross-functional teams to re-engineer workflows using AI and automation, track quality/efficiency metrics, and drive adoption through training and communications. Coordinate audit, assurance, and remediation readiness while coaching teams to build accountability and continuous improvement.

Location: United Kingdom

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Lead a Centre of Excellence for Account Management teams across EMEA, driving consistency, governance, and operational excellence.
•Establish and maintain standard playbooks, templates, and processes for client governance, reporting, and action tracking.
•Create and manage the operating cadence for governance meetings, including agendas, packs, follow-ups, and stakeholder coordination.
•Re-engineer workflows with cross-functional teams to deliver efficiency gains through AI, automation, and scalable process improvements.
•Facilitate audit, assurance, and remediation activities by coordinating evidence, maintaining documentation, and supporting control readiness.

Pay and Benefits

Equity and Bonus:Equity

Perks:Paid LeaveHealth InsuranceDentalLife InsuranceEquity

Key Requirements

•Experience leading people, coaching performance, and managing work across direct or matrixed teams.
•Experience supporting senior-level client governance, including executive-ready materials and recurring meeting cadences.
•Experience improving business processes through standardization, workflow design, and operational controls.
•Experience using AI, automation, or reporting tools to improve efficiency, quality, and decision-making.
•Experience with Salesforce, ServiceNow, Power BI, or similar governance and reporting tools.

Experience:FintechPayments

Skills:LeadershipCoachingStakeholder managementProcess improvementAccountability

Tech Stack:AIAutomationSalesforceServiceNowPower BILeanSix Sigma

Company Brief

Fiserv

Provides payments, processing services, risk management, and core banking technology to financial institutions, merchants, and businesses worldwide, enabling digital payments, account processing, and financial services integration.

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Brookfield, United States

Founded: 1984

Website LinkedIn

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Fiserv

3 weeks ago

Account Management CoE Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: United Kingdom

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Lead a Centre of Excellence for Account Management teams across EMEA, driving consistency, governance, and operational excellence.
•Establish and maintain standard playbooks, templates, and processes for client governance, reporting, and action tracking.
•Create and manage the operating cadence for governance meetings, including agendas, packs, follow-ups, and stakeholder coordination.
•Re-engineer workflows with cross-functional teams to deliver efficiency gains through AI, automation, and scalable process improvements.
•Facilitate audit, assurance, and remediation activities by coordinating evidence, maintaining documentation, and supporting control readiness.

Pay and Benefits

Equity and Bonus:Equity

Perks:Paid LeaveHealth InsuranceDentalLife InsuranceEquity

Key Requirements

•Experience leading people, coaching performance, and managing work across direct or matrixed teams.
•Experience supporting senior-level client governance, including executive-ready materials and recurring meeting cadences.
•Experience improving business processes through standardization, workflow design, and operational controls.
•Experience using AI, automation, or reporting tools to improve efficiency, quality, and decision-making.
•Experience with Salesforce, ServiceNow, Power BI, or similar governance and reporting tools.

Experience:FintechPayments

Skills:LeadershipCoachingStakeholder managementProcess improvementAccountability

Tech Stack:AIAutomationSalesforceServiceNowPower BILeanSix Sigma

Company Brief

Fiserv

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Brookfield, United States

Founded: 1984

Website LinkedIn