Engineering Tech Lead

TTEC Digital
Toronto
Workplace: RemoteFull timeFunction: Administration & Executive AssistanceExperience: 9+ yearsSkills: ["Self-starter","Problem-solving","Technical credibility","Adaptability","Team collaboration"]

Lead development for a real-time, event-driven AI CX platform, acting as a player-coach who writes hard code while guiding your squad. Build Go services on the event bus, high-throughput data models, and WebSocket backends. Own delivery and latency budgets while working across tracks including AI/ML pipelines (RAG, streaming inference, eval) and integrations for CCaaS/CRM/telephony (SIP/RTP) in a fast 1-week sprint environment.

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FursaFursa
TTEC Digital
TTEC Digital
2 months ago

Engineering Tech Lead

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Lead development for a real-time, event-driven AI CX platform, acting as a player-coach who writes hard code while guiding your squad. Build Go services on the event bus, high-throughput data models, and WebSocket backends. Own delivery and latency budgets while working across tracks including AI/ML pipelines (RAG, streaming inference, eval) and integrations for CCaaS/CRM/telephony (SIP/RTP) in a fast 1-week sprint environment.
Location: Toronto
Workplace: Remote
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Act as a player-coach: lead the squad while writing the hardest code.
  • •Build Go services on the event bus, including high-throughput transactional data models and WebSocket backends.
  • •Own a specialization track: AI/ML pipelines (RAG, streaming inference, eval), connectors (CCaaS/CTI, CRM, SIP/RTP), or core platform services.
  • •Own committed timelines and latency budgets; move blocked work forward and demo working software every Friday.
  • •Set engineering patterns through code review and raise the engineers around you, managing change as priorities and tech shift.

Key Requirements

  • •9+ years hands-on with Go and experience across at least 3 languages, plus strong AI, debugging, and shipping velocity.
  • •Led a squad and shipped a hard real-time or platform product end-to-end on committed timelines.
  • •Owns code review standards and raises engineers through shipping repeatable patterns.
  • •Experience running event-driven systems in production (NATS/Kafka/Redpanda-style), with real-time, low-latency, pub/sub thinking.
  • •Hands-on AI experience in the code and product (LLM APIs, embeddings, RAG, or model serving), plus data graph/knowledge graph or AI/ML model training/serving/eval.
Experience:9+ years
Skills:Self-starterProblem-solvingTechnical credibilityAdaptabilityTeam collaboration
Tech Stack:GoPythonNATSKafkaRedpandaWebSocketLLMsSLMsRAGKnowledge graphsAgentsEmbeddingsModel servingStreaming inferenceEval frameworksNLUNATS-classGCPCCaaSCTI

Company Brief

TTEC Digital
Provides digital customer experience consulting, technology and managed services, delivering CX platforms, automation, analytics, and design to help enterprises transform customer engagement across channels.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Englewood, United States
WebsiteLinkedIn