Client Services Representative

Trane Technologies
Salt Lake City
Workplace: HybridFull timeUSD 74,923.33 - 97,800 annuallyFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Customer focus","Relationship building","Problem solving","Collaboration","Adaptability"]

Own customer satisfaction, retention, and growth for an assigned portfolio of service agreement accounts. Execute service agreement renewal processes, provide quotations, and convert leads into new non-agreement and mechanical service agreements. Drive account planning, scheduled customer visits, and issue escalation while monitoring weekly financial performance and coordinating proposal pull-through with estimating. Respond to customer inquiries within 24 hours and manage opportunities accurately in Salesforce.

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Trane Technologies
Trane Technologies
1 week ago

Client Services Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Own customer satisfaction, retention, and growth for an assigned portfolio of service agreement accounts. Execute service agreement renewal processes, provide quotations, and convert leads into new non-agreement and mechanical service agreements. Drive account planning, scheduled customer visits, and issue escalation while monitoring weekly financial performance and coordinating proposal pull-through with estimating. Respond to customer inquiries within 24 hours and manage opportunities accurately in Salesforce.
Location: Salt Lake City
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Manage customer satisfaction, retention, and growth for an assigned service agreement portfolio.
  • •Execute service agreement renewals, provide quotations, and prospect for non-agreement customers using leads and cold calls.
  • •Drive new mechanical service agreements and service agreement renewals, including proposal development with estimating and timely customer delivery.
  • •Run account management activities such as customer account profiles, account strategy, service delivery planning, budget planning, and scheduled customer visits.
  • •Respond to customer inquiries within 24 hours, track weekly financial performance, follow up on AR, and ensure opportunities are entered accurately in Salesforce.

Pay and Benefits

Salary: USD 74,923.33 - 97,800 annually
Perks:Health InsuranceFertility CoverageAdoption AssistancePaid LeavePaid Holidays401kTuition AssistanceLearning Budget

Key Requirements

  • •Bachelor’s degree or certificate with two years’ work experience preferred.
  • •Customer service experience with relationship building.
  • •Competencies in customer focus, problem solving, initiative, collaboration, adaptability, and results orientation.
  • •Mathematical aptitude and ability to think critically in high-stress situations.
  • •Valid driver’s license for at least 12 months.
Education:Bachelor's
Skills:Customer focusRelationship buildingProblem solvingCollaborationAdaptability
Licenses:Driver’s license
Tech Stack:Salesforce

Company Brief

Trane Technologies
Designs and manufactures HVAC and climate solutions for commercial, industrial, and residential buildings. Focuses on heating, cooling, ventilation, and building efficiency systems under brands like Trane and Thermo King.
Industry: Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 2013
WebsiteLinkedIn