2 days ago

Quality Escalation Specialist, Monetization Integrity

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Own high-risk and recurring ad quality escalations for Monetization Integrity, partnering with Product and WFM to resolve issues quickly within SLA. Design and operationalize scalable quality frameworks, standards, policies, compliance controls, and audit mechanisms. Use dashboards and analytics to identify defect trends, root causes, and systemic gaps, then influence prioritization and roadmap decisions. Drive governance cadence and cross-functional alignment across Product, Engineering, Operations, and Policy.

Location: Singapore

Employment Type: Full time

Job Function: Quality & Regulatory (Non-Software)

Seniority: Mid level

Key Responsibilities

•Serve as the dedicated escalation point for ads with potential high-risk or recurring violations.
•Partner with Product and WFM teams to establish escalation paths and fast feedback loops to close escalations within agreed SLA.
•Design and operationalize scalable quality frameworks, including quality standards, policies, compliance controls, and audit mechanisms.
•Develop quality dashboards and reporting systems; analyze defect trends, root causes, and systemic gaps to inform prioritization and roadmap decisions.
•Conduct root cause analysis (RCA) and corrective/preventative actions (CAPA), identify operational/compliance/regulatory risks, and embed feedback with Product teams to improve model performance control design.

Key Requirements

•Bachelor’s degree in Business, Trust & Safety, Operations, or related field.
•5+ years of experience in Quality Management, Program Management, Operations, Risk, or related functions.
•Proven experience designing and implementing scalable quality frameworks.
•Strong expertise in risk assessment, governance, and process improvement.
•Demonstrated experience using data to drive decision-making and influence stakeholders.

Experience:5+ years

Education:Bachelor's in Business, Trust & Safety, Operations, or related field

Skills:Written communicationVerbal communicationStakeholder influenceManaging ambiguityDriving clarity

Company Brief

TikTok

Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

TikTok

2 days ago

Quality Escalation Specialist, Monetization Integrity

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Singapore

Employment Type: Full time

Job Function: Quality & Regulatory (Non-Software)

Seniority: Mid level

Key Responsibilities

•Serve as the dedicated escalation point for ads with potential high-risk or recurring violations.
•Partner with Product and WFM teams to establish escalation paths and fast feedback loops to close escalations within agreed SLA.
•Design and operationalize scalable quality frameworks, including quality standards, policies, compliance controls, and audit mechanisms.
•Develop quality dashboards and reporting systems; analyze defect trends, root causes, and systemic gaps to inform prioritization and roadmap decisions.
•Conduct root cause analysis (RCA) and corrective/preventative actions (CAPA), identify operational/compliance/regulatory risks, and embed feedback with Product teams to improve model performance control design.

Key Requirements

•Bachelor’s degree in Business, Trust & Safety, Operations, or related field.
•5+ years of experience in Quality Management, Program Management, Operations, Risk, or related functions.
•Proven experience designing and implementing scalable quality frameworks.
•Strong expertise in risk assessment, governance, and process improvement.
•Demonstrated experience using data to drive decision-making and influence stakeholders.

Experience:5+ years

Education:Bachelor's in Business, Trust & Safety, Operations, or related field

Skills:Written communicationVerbal communicationStakeholder influenceManaging ambiguityDriving clarity

Company Brief

TikTok

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn