Senior Associate – Key Accounts Customer Care

Bupa Arabia
Yanbu
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales Engineering0Education: bachelorsSkills: ["Multitasking","Work well under stress","Communication","Negotiation","Follow up","Problem-solving","Analytical skills","Trouble shooting"]

Manage key account delegates across the Yanbu region, maintaining relationships with Group Secretaries and Group RM’s under the agreed service level agreement. Lead customer care team activities to improve satisfaction and meet operational KPIs, including handling escalated issues, monitoring daily operations, and forecasting workload. Coordinate cross-functional work with membership, back office, customer service, and reimbursement claims teams, while executing service improvement projects and coaching direct reports.

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FursaFursa
Bupa Arabia
Bupa Arabia
3 days ago

Senior Associate – Key Accounts Customer Care

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Manage key account delegates across the Yanbu region, maintaining relationships with Group Secretaries and Group RM’s under the agreed service level agreement. Lead customer care team activities to improve satisfaction and meet operational KPIs, including handling escalated issues, monitoring daily operations, and forecasting workload. Coordinate cross-functional work with membership, back office, customer service, and reimbursement claims teams, while executing service improvement projects and coaching direct reports.
Location: Yanbu
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Manage key account delegates in the region and maintain relationships with Group Secretaries and Group RM’s within the SLA.
  • •Analyze customer complaints, issues, trends, and behavior to identify possible resolutions and prevent repeat complaints.
  • •Coordinate with operational units (membership, back office, customer service, reimbursement claims) to deliver agreed service levels.
  • •Implement policies, procedures, and service projects/communications (e.g., KAizens and continuous improvements) and satisfy escalated customer issues.
  • •Monitor key account support daily operations and team performance to meet operational KPIs, coach direct reports, and delegate work effectively.

Key Requirements

  • •0–2 years of experience in a customer service environment (telecommunication, insurance, hospitals, banks, or FMCG).
  • •Bachelor’s degree required.
  • •Strong trouble-shooting, problem-solving, and analytical skills.
  • •Excellent follow-up skills and ability to work well under stress.
  • •Excellent communication and negotiation skills with a service-focused mindset.
Experience:0Customer service
Education:Bachelor's
Skills:MultitaskingWork well under stressCommunicationNegotiationFollow upProblem-solvingAnalytical skillsTrouble shooting

Eligibility

Nationality:Saudi Arabia

Company Brief

Bupa Arabia
Provides health insurance products and managed healthcare services in Saudi Arabia for individuals and corporate clients. The company focuses on coverage administration, medical network access, and digital health support for members.
Industry: Health Insurance (Payers)
Company Size: Large (251 to 1,000 employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Jeddah, Saudi Arabia
Founded: 1997
WebsiteLinkedIn