Customer Service Agent - Tram (Dubaï, AE, 114190)

Keolis
Dubai
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Proactive","Problem-solving","Communication","Organisation","Conflict resolution"]

Deliver safe, reliable, world-class customer service for the Dubai Tram, providing a visible presence across the DTAS system. Assist passengers with information, ticketing, crowd management, incident response, and station/tram operational status. Handle enquiries tactfully, support people of determination, enforce revenue protection by-laws, and perform shift/emergency and evacuation duties as needed. Maintain compliance with safety, assurance, environment, and information security requirements.

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FursaFursa
Keolis
Keolis
1 day ago

Customer Service Agent - Tram (Dubaï, AE, 114190)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Deliver safe, reliable, world-class customer service for the Dubai Tram, providing a visible presence across the DTAS system. Assist passengers with information, ticketing, crowd management, incident response, and station/tram operational status. Handle enquiries tactfully, support people of determination, enforce revenue protection by-laws, and perform shift/emergency and evacuation duties as needed. Maintain compliance with safety, assurance, environment, and information security requirements.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide visible, uniformed customer service by meeting and greeting passengers and assisting with enquiries.
  • •Deliver essential messages to passengers (audio/visual) and provide accurate tram network, destinations, and ticketing information.
  • •Move around the DTAS system to handle queries, incidents, and provide mobile incident response.
  • •Monitor and maintain station operational status, manage passenger flow during overcrowding, and carry out evacuation procedures when required.
  • •Enforce safety and revenue protection procedures, comply with integrated management system policies, and report accidents, incidents, and breaches.

Key Requirements

  • •At least 2 years’ experience as front-line staff delivering customer services in a train, station, or equivalent environment.
  • •At least 1 year as a ticket inspector in public transport or equivalent revenue recovery environment (advantage).
  • •Experience dealing with customers and using conflict resolution techniques.
  • •Basic understanding of tram and station operations and associated activities.
  • •Ideally hold a degree or higher diploma in a related discipline.
Experience:2+ yearsPublic transport
Skills:ProactiveProblem-solvingCommunicationOrganisationConflict resolution

Company Brief

Keolis
Global public transport operator providing passenger transport services including buses, trams, metros, commuter rail and mobility solutions for cities, institutions and private partners across many countries.
Industry: Public Transport Operators
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Paris, France
Founded: 2001
WebsiteLinkedIn