Customer Solutions Architect, Manager

Fivetran
Dublin
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Coaching","Stakeholder management","Analytical mindset","Cross-functional influence","Growth orientation"]

Lead and grow the Customer Solutions Architect (CSA) function in EMEA within the Field Engineering team, driving expansion and retention for Commercial and Enterprise customers. Own post-onboarding strategic technical ownership from initial engagement through ongoing adoption and long-term revenue growth. Partner with Sales and Solutions Engineering leadership to align CSA motion with regional GTM priorities, mature the CSA methodology, and enable your team through coaching and operational excellence using data- and AI-driven tools.

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Fivetran
Fivetran
1 day ago

Customer Solutions Architect, Manager

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Last checked: 7 hours agoStatus: Live

Job Summary

Lead and grow the Customer Solutions Architect (CSA) function in EMEA within the Field Engineering team, driving expansion and retention for Commercial and Enterprise customers. Own post-onboarding strategic technical ownership from initial engagement through ongoing adoption and long-term revenue growth. Partner with Sales and Solutions Engineering leadership to align CSA motion with regional GTM priorities, mature the CSA methodology, and enable your team through coaching and operational excellence using data- and AI-driven tools.
Location: Dublin
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Lead a team of Senior and Lead Customer Solutions Architects across NEMEA, DACH, and France/Benelux, ensuring high-quality post-sales technical ownership for the Enterprise portfolio.
  • •Own expansion and retention outcomes across the assigned book, measured on iARR, NRR, and GRR, and ensure coverage and engagement depth by region and vertical.
  • •Develop and mature the CSA function by formalising methodology, reinforcing operational discipline, and scaling the team across the Enterprise segment.
  • •Partner with Sales and Solutions Engineering leadership to align the CSA motion with regional GTM priorities and ensure the AE/SA/CSA pod operates as a single account team.
  • •Oversee portfolio planning (CSA-to-AE pairings, tier assignments, vertical ownership, and coverage) and enable team development through 1x1 coaching and career development plans.
Travel: Low travel

Pay and Benefits

Perks:Health InsurancePaid LeaveSick TimeParental LeaveRsusLearning BudgetCell Phone

Key Requirements

  • •Leadership experience in post-sales technical roles (Customer Solutions Architecture, Technical Account Management, Delivery Solutions Architecture, or equivalent), ideally in SaaS, cloud, or data integration environments.
  • •Strong commercial awareness tying post-sales technical engagement to measurable business outcomes like iARR, NRR, and GRR.
  • •Technical familiarity with cloud data platforms including Snowflake, Databricks, and BigQuery, plus data integration and modern data stack tooling such as dbt.
  • •Experience managing senior, tenured technical ICs, with a focus on coaching, calibration, and cross-functional advocacy.
  • •Comfort using data and AI tooling to inform decisions, including pulling your own numbers and using LLMs/agent-based tools.
Experience:SaaSCloudData integration
Skills:CoachingStakeholder managementAnalytical mindsetCross-functional influenceGrowth orientation
Languages:English
Tech Stack:SnowflakeDatabricksBigQueryDbtAirbyteMatillionStitchTalendInformaticaCoalesceSQLMeshLLMsAgent-based tools

Company Brief

Fivetran
Provides automated data integration and replication software that moves data from hundreds of sources into cloud data warehouses and analytics platforms. Helps engineering and analytics teams keep data pipelines reliable, current, and low-maintenance.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Oakland, United States
Founded: 2012
WebsiteLinkedIn