Customer Risk Manager (French Speaking)

Salesforce
Dublin
Workplace: OnsiteFull timeFunction: Legal, Risk & ComplianceEducation: bachelorsSkills: ["Communication","Structured problem-solving","Judgment","Cross-functional influence","Executive communication"]

Lead end-to-end risk mitigation and escalation management for high-visibility customer issues within a French-speaking customer base. Orchestrate cross-functional resolution across engineering, product, sales, and executive leadership, providing executive-level visibility and data-driven recommendations. Assess business impact, prioritize actions, drive incident trend/root-cause improvements, and deliver clear, structured status updates in both French and English.

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FursaFursa
Salesforce
Salesforce
22 hours ago

Customer Risk Manager (French Speaking)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Lead end-to-end risk mitigation and escalation management for high-visibility customer issues within a French-speaking customer base. Orchestrate cross-functional resolution across engineering, product, sales, and executive leadership, providing executive-level visibility and data-driven recommendations. Assess business impact, prioritize actions, drive incident trend/root-cause improvements, and deliver clear, structured status updates in both French and English.
Location: Dublin
Workplace: Onsite
Employment Type: Full time
Job Function: Legal, Risk & Compliance
Seniority: Manager level

Key Responsibilities

  • •Drive end-to-end resolution of complex, high-visibility customer issues by aligning cross-functional teams across engineering, product, sales, and executive leadership.
  • •Serve as a trusted advisor to internal leadership and customer executives with data-driven recommendations and strategic resolution paths.
  • •Evaluate business impact of customer risks to prioritize resources, establish action plans, and accelerate resolution timelines.
  • •Deliver clear, structured, factual status updates in both French and English to customer leadership and internal stakeholders.
  • •Analyze incident trends and root causes to identify operational gaps and drive systemic enhancements across Salesforce processes and products.

Key Requirements

  • •Demonstrated experience in customer escalation management, account management, technical consulting, or enterprise project delivery.
  • •Proven capability to lead through multi-stakeholder business challenges with composed, structured problem-solving and clear judgment.
  • •Strong written and verbal communication skills, translating complex concepts into business outcomes for executive audiences.
  • •Ability to drive timely action and influence cross-functional teams without direct authority.
  • •Professional working fluency in both French and English (written and verbal) for executive-level communication and documentation, with a bachelor’s degree or equivalent practical experience.
Education:Bachelor's
Skills:CommunicationStructured problem-solvingJudgmentCross-functional influenceExecutive communication
Languages:FrenchEnglish
Tech Stack:Salesforce platformCRM toolsReportsDashboardsSlack

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
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