Customer Care Associate

NTT
Philippines
Full timeFunction: Customer Support (Service Desk)Skills: ["Communication","Typing","Problem-solving","Confidentiality","Empathy","Tact","Diplomacy","Adaptability"]

Deliver first-class customer service by assessing and responding to customer needs, inquiries, and complaints with accurate, informed recommendations. Handle complex and sensitive issues professionally using provided resources and company policies, while maintaining documentation and updating call history and required third-party messages. Stay current on programs and products through continuous learning, demonstrate confidentiality, and work required shifts.

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FursaFursa
NTT
NTT
2 months ago

Customer Care Associate

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 36 minutes agoStatus: Live

Job Summary

Deliver first-class customer service by assessing and responding to customer needs, inquiries, and complaints with accurate, informed recommendations. Handle complex and sensitive issues professionally using provided resources and company policies, while maintaining documentation and updating call history and required third-party messages. Stay current on programs and products through continuous learning, demonstrate confidentiality, and work required shifts.
Location: Philippines
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Assess and respond to customer needs, inquiries, and complaints using sound judgment to recommend appropriate solutions.
  • •Handle complex customer inquiries and complaints accurately and responsibly according to provided resources.
  • •Accurately complete interaction documentation, including call history updates and required messaging/fulfillment steps.
  • •Stay current on program and product information through continuous learning.
  • •Maintain strict confidentiality and follow legislation and service guidelines on data use.

Key Requirements

  • •English fluency.
  • •Experience in an interactive customer service environment.
  • •Strong oral and written communication skills, including typing, spelling, and grammar.
  • •Advanced knowledge of PCs and familiarity with system navigation.
  • •Ability to resolve complex, sensitive customer complaints/inquiries professionally and in line with company policies and procedures.
Experience:Food industryRetail industry
Skills:CommunicationTypingProblem-solvingConfidentialityEmpathyTactDiplomacyAdaptability
Languages:English
Tech Stack:PCsSystem navigation

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn