Order Management Coordinator (Japanese)

Motorola Solutions
Penang
Workplace: HybridFull timeFunction: Executive & General ManagementExperience: 2-3 yearsEducation: bachelorsSkills: ["Stakeholder management","Proactive partnership building","Independence","Attention to detail","Effective communication"]

Coordinate end-to-end order execution from booking through shipment by partnering closely with cross-functional teams across sales, finance, product, and fulfillment. Process orders accurately with required documentation and policies, serve as the single point of contact for customer order inquiries via email and chat, and troubleshoot issues. Monitor scheduled ship dates, provide ship commitments, manage serial numbers, support weekly business reviews, and drive improvement projects to raise service quality and customer satisfaction.

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FursaFursa
Motorola Solutions
Motorola Solutions
2 months ago

Order Management Coordinator (Japanese)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 40 days agoStatus: Live

Job Summary

Coordinate end-to-end order execution from booking through shipment by partnering closely with cross-functional teams across sales, finance, product, and fulfillment. Process orders accurately with required documentation and policies, serve as the single point of contact for customer order inquiries via email and chat, and troubleshoot issues. Monitor scheduled ship dates, provide ship commitments, manage serial numbers, support weekly business reviews, and drive improvement projects to raise service quality and customer satisfaction.
Location: Penang
Workplace: Hybrid
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Mid level

Key Responsibilities

  • •Execute orders from order/book-to-ship by collaborating with cross-functional teams (Sales, Finance, Product, Fulfillment Center).
  • •Process orders with correct documents in compliance with policies and procedures.
  • •Act as the single point of contact for customers regarding orders and inquiries via email and chat.
  • •Handle customer inquiries, complaints, and troubleshooting; provide requested information.
  • •Review scheduled ship dates, provide ship commitments, assign serial numbers, and support weekly business meetings and improvement projects.

Key Requirements

  • •Bachelor’s degree in a relevant field.
  • •2–3 years of experience in order management, customer service, or a related area.
  • •Excellent command of Japanese (Native or JLPT N1) in spoken and written form.
  • •Fluency in English.
  • •Knowledge of MS Office (especially Excel and Word), plus Tableau and Salesforce; SAP/Oracle or other database system experience is preferred.
Experience:2-3 years
Education:Bachelor's
Skills:Stakeholder managementProactive partnership buildingIndependenceAttention to detailEffective communication
Languages:JapaneseEnglish
Tech Stack:MS OfficeExcelWordTableauSalesforceSAPOracle

Company Brief

Motorola Solutions
Provides mission-critical communications products and services, including radios, software, video security, and command center solutions for public safety, government, and enterprise customers worldwide.
Industry: Surveillance & Security Hardware
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Chicago, United States
Founded: 1928
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Glassdoor: 3.7
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