Order Management Coordinator (Japanese)

Coordinate end-to-end order execution from booking through shipment by partnering closely with cross-functional teams across sales, finance, product, and fulfillment. Process orders accurately with required documentation and policies, serve as the single point of contact for customer order inquiries via email and chat, and troubleshoot issues. Monitor scheduled ship dates, provide ship commitments, manage serial numbers, support weekly business reviews, and drive improvement projects to raise service quality and customer satisfaction.