Branch Manager, Taman Connaught (Kuala Lumpur, Federal Territory of Kuala Lumpur, MY, 41200)

HSBC
Kuala Lumpur
Workplace: OnsiteFull timeFunction: Government & Public AdministrationExperience: 6-9 yearsSkills: ["Leadership","Team management","Problem-solving","Analytical skills","Interpersonal communication"]

Lead and manage HSBC Amanah’s branch to deliver divisional business targets, drive growth in wealth and retail, and ensure profitability. You’ll build, coach, and performance-manage a high-performing team, champion customer-first service excellence, and promote digital banking usage. Manage risks and controls, uphold Shariah-compliant sales and service standards, ensure data accuracy, and monitor KPIs to improve operational efficiency and customer satisfaction.

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FursaFursa
HSBC
HSBC
23 hours ago

Branch Manager, Taman Connaught (Kuala Lumpur, Federal Territory of Kuala Lumpur, MY, 41200)

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Job Summary

Lead and manage HSBC Amanah’s branch to deliver divisional business targets, drive growth in wealth and retail, and ensure profitability. You’ll build, coach, and performance-manage a high-performing team, champion customer-first service excellence, and promote digital banking usage. Manage risks and controls, uphold Shariah-compliant sales and service standards, ensure data accuracy, and monitor KPIs to improve operational efficiency and customer satisfaction.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: Government & Public Administration
Seniority: Manager level

Key Responsibilities

  • •Lead the branch team to deliver performance measures and plans aligned with IWPB strategy and operational guidelines.
  • •Grow wealth and retail business while ensuring customer needs are identified and appropriate solutions are presented.
  • •Manage, coach, and develop branch staff using performance management tools, reviews, and training.
  • •Champion customer-first service standards, resolve escalated issues, and promote digital banking platform usage.
  • •Ensure risk and controls oversight, regulatory and internal policy compliance, and Shariah non-compliance monitoring and escalation.

Key Requirements

  • •Minimum 6-9 years of relevant experience in a financial institution managing a branch team.
  • •Strong team leadership and management, with problem-solving, analytical, and planning/organizing skills.
  • •Knowledge and experience in wealth and retail sales.
  • •Competency in Shariah knowledge, and ability to uphold Shariah-compliant sales and service excellence.
  • •Professional, regulatory, and internal qualifications as required.
Experience:6-9 years
Skills:LeadershipTeam managementProblem-solvingAnalytical skillsInterpersonal communication

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn