Vet Clinic Retention Associate

Vetcove
United States
Workplace: RemoteFull timeUSD 50,000 - 75,000 annuallyFunction: Customer Success & Account ManagementExperience: 1-3 yearsEducation: bachelorsSkills: ["Communication","Adaptability","Empathy","Resilience","Tenacity"]

Own customer retention for a fast-growing veterinary software platform by identifying clinics that may be slipping away and proactively reaching out through phone, email, live chat, and video. Educate and develop existing users to engage more deeply with the platform, handle concerns and objections with empathy, and use reporting and feedback to improve workflows and share feature requests with Customer Experience, Sales & Growth, and Engineering teams.

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FursaFursa
Vetcove
Vetcove
2 days ago

Vet Clinic Retention Associate

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live
Reposted: similar role first listed 11 months ago

Job Summary

Own customer retention for a fast-growing veterinary software platform by identifying clinics that may be slipping away and proactively reaching out through phone, email, live chat, and video. Educate and develop existing users to engage more deeply with the platform, handle concerns and objections with empathy, and use reporting and feedback to improve workflows and share feature requests with Customer Experience, Sales & Growth, and Engineering teams.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Identify clinics that may be slipping away as active customers
  • •Conduct proactive outreach to clinics using phone primarily, plus email, live chat, and video conference
  • •Train, educate, and develop users to engage more deeply and meaningfully with the platform
  • •Field concerns and objections in a compassionate, level-headed manner
  • •Share customer insights and feedback across teams and help streamline retention workflows

Pay and Benefits

Salary: USD 50,000 - 75,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kRemote WorkReferral ProgramHome OfficeEquity

Key Requirements

  • •Bachelor’s degree
  • •1-3 years of relevant customer-facing work experience
  • •Excellent written and verbal communication skills
  • •Ability to adapt quickly and manage many concurrent responsibilities
  • •Passion for helping customers succeed, with an empathetic, resilient, and tenacious attitude
Experience:1-3 years
Education:Bachelor's
Skills:CommunicationAdaptabilityEmpathyResilienceTenacity

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Vetcove
Operates an online marketplace and procurement platform for veterinary clinics, aggregating products and suppliers to simplify ordering, compare pricing, and streamline supply management for animal health practices.
Industry: Procurement Platforms
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Boston, United States
Founded: 2015
WebsiteLinkedIn