Lead Teller

KeyCorp
United States
Workplace: OnsiteFull timeUSD 18.75 - 25 hourlyFunction: Administration & Executive AssistanceExperience: 3+ yearsEducation: high_schoolSkills: ["Problem-solving","Customer listening","Coaching","Time management","Organizational skills"]

Serve as a trusted, in-branch problem solver and primary troubleshooter for complex client servicing needs. Lead teller functions end-to-end, coach other tellers, and manage day-to-day teller scheduling while ensuring accurate cash handling and branch compliance. Listen for financial wellness opportunities, support clients with financial wellness tools, and transition clients to a banker for deeper conversations. Assist with onboarding new tellers, participate in huddles, and work Saturdays as directed.

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FursaFursa
KeyCorp
KeyCorp
2 days ago

Lead Teller

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Source: Company careers pageValidated by: Fursa AI
Last checked: 36 minutes agoStatus: Live

Job Summary

Serve as a trusted, in-branch problem solver and primary troubleshooter for complex client servicing needs. Lead teller functions end-to-end, coach other tellers, and manage day-to-day teller scheduling while ensuring accurate cash handling and branch compliance. Listen for financial wellness opportunities, support clients with financial wellness tools, and transition clients to a banker for deeper conversations. Assist with onboarding new tellers, participate in huddles, and work Saturdays as directed.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Coach and support teller functions with a strong client experience culture in an in-person branch setting.
  • •Identify and resolve more complex client servicing issues and ensure efficient, accurate transaction processing.
  • •Listen for financial wellness opportunities during client conversations and transition clients to a banker.
  • •Manage day-to-day teller line duties, including scheduling, coaching, and oversight of branch operational standards and compliance procedures.
  • •Support product knowledge and assist the Branch Manager with onboarding and training new tellers; work Saturdays as directed.

Pay and Benefits

Salary: USD 18.75 - 25 hourly

Key Requirements

  • •High school diploma, GED, or equivalent business experience (required).
  • •Minimum 3 years of experience in superior client relationship skills (required).
  • •Minimum 3 years of experience in cash handling (required).
  • •Working knowledge of PC with Windows-based applications and a calculator (required).
  • •Demonstrated ability to lead, motivate, foster teamwork, and manage multiple tasks (required).
Experience:3+ yearsBankingClient service
Education:High School
Skills:Problem-solvingCustomer listeningCoachingTime managementOrganizational skills
Certifications:Notary License
Tech Stack:WindowsPCCalculator

Company Brief

KeyCorp
KeyCorp operates KeyBank, providing retail and commercial banking, lending, wealth management, and investment services to individuals, businesses, and institutions across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cleveland, United States
Founded: 1849
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn