Xero

1 day ago

Senior Operations & Systems Associate - Melio

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Own the ongoing development, optimization, and administration of Melio’s Zendesk environment, partnering with the Customer Experience team and stakeholders across the business. Improve operational efficiency by refining workflows, protecting data integrity, managing third-party integrations, and running system audits ahead of upgrades. Support onboarding and adoption of Zendesk best practices, delivering reliable reporting and business insights that inform strategic decisions.

Location: Auckland, New Zealand

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Serve as the primary administrator for Zendesk, partnering with stakeholders to gather and prioritise requirements.
•Manage data feeds and third-party integrations to keep information accurate for reporting.
•Run regular system audits and prepare the platform for upcoming upgrades.
•Support new users through onboarding and help teams adopt Zendesk best practice.
•Refine workflows to protect data integrity and enable smooth platform adoption to improve operational efficiency.

Key Requirements

•Act as the primary Zendesk administrator, gathering and prioritising requirements with stakeholders.
•Manage data feeds and third-party integrations while keeping information accurate for reliable reporting.
•Run regular system audits and prepare Zendesk for upcoming upgrades.
•Support onboarding for new users and help teams adopt Zendesk best practices.
•Have strong data management skills and technical aptitude with Zendesk platform capabilities (apps, objects, formula fields, workflows, custom views).

Experience:FintechStartupHigh-growth

Skills:Data managementProcess designStakeholder managementCollaborationProject delivery

Tech Stack:ZendeskThird-party integrationsWorkflowsFormula fieldsCustom viewsAppsObjects

Company Brief

Xero

Provides cloud-based accounting, payroll, and financial management software for small and medium-sized businesses, enabling invoicing, bank reconciliation, reporting, and integrations with third-party apps globally.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Wellington, New Zealand

Founded: 2006

Website LinkedIn

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Xero

1 day ago

Senior Operations & Systems Associate - Melio

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Location: Auckland, New Zealand

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Serve as the primary administrator for Zendesk, partnering with stakeholders to gather and prioritise requirements.
•Manage data feeds and third-party integrations to keep information accurate for reporting.
•Run regular system audits and prepare the platform for upcoming upgrades.
•Support new users through onboarding and help teams adopt Zendesk best practice.
•Refine workflows to protect data integrity and enable smooth platform adoption to improve operational efficiency.

Key Requirements

•Act as the primary Zendesk administrator, gathering and prioritising requirements with stakeholders.
•Manage data feeds and third-party integrations while keeping information accurate for reliable reporting.
•Run regular system audits and prepare Zendesk for upcoming upgrades.
•Support onboarding for new users and help teams adopt Zendesk best practices.
•Have strong data management skills and technical aptitude with Zendesk platform capabilities (apps, objects, formula fields, workflows, custom views).

Experience:FintechStartupHigh-growth

Skills:Data managementProcess designStakeholder managementCollaborationProject delivery

Tech Stack:ZendeskThird-party integrationsWorkflowsFormula fieldsCustom viewsAppsObjects

Company Brief

Xero

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Wellington, New Zealand

Founded: 2006

Website LinkedIn