Atos

1 month ago

SERVICE DELIVERY MANAGER (Bezons, FR)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Service Delivery Manager responsible for ensuring effective execution and continuous improvement of delivered services for a client or internal organization. Focused on client satisfaction, contract adherence (SLA/OLA), and acting as the interface between technical teams and business units, with emphasis on ITIL-based service management, incident/change/problem handling, and performance monitoring.

Location: France

Workplace: Onsite

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Seniority: Manager level

Key Responsibilities

•Serve as the primary contact point with the client, understand needs, and ensure satisfaction.
•Monitor service quality by tracking SLA/KPI, analyze gaps, and propose improvement plans.
•Coordinate operational activities by supervising support/production teams and ensuring service continuity.
•Initiate optimization actions and anticipate necessary evolutions to improve services.
•Oversee contractual and financial aspects: monitor profitability, manage billing, and support contract changes.

Key Requirements

•ITIL knowledge and service management expertise.
•Excellent communication and client relationship skills.
•Ability to analyze and monitor performance indicators and KPIs.
•Experience in incident, change and problem management.
•Initiative to propose and implement continuous improvement plans.

Experience:IT servicesCloudCybersecurity

Education:Bachelor's

Skills:CommunicationLeadershipProblem-solvingStakeholder management

Certifications:ITIL

Company Brief

Atos

Global digital services and consulting firm delivering cloud, cybersecurity, big data, digital workplace, and managed services to enterprise and public sector clients. Provides IT transformation, systems integration, and outsourcing solutions worldwide.

Industry: Consulting

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Bezons, France

Founded: 1997

Website LinkedIn

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Atos

1 month ago

SERVICE DELIVERY MANAGER (Bezons, FR)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Location: France

Workplace: Onsite

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Seniority: Manager level

Key Responsibilities

•Serve as the primary contact point with the client, understand needs, and ensure satisfaction.
•Monitor service quality by tracking SLA/KPI, analyze gaps, and propose improvement plans.
•Coordinate operational activities by supervising support/production teams and ensuring service continuity.
•Initiate optimization actions and anticipate necessary evolutions to improve services.
•Oversee contractual and financial aspects: monitor profitability, manage billing, and support contract changes.

Key Requirements

•ITIL knowledge and service management expertise.
•Excellent communication and client relationship skills.
•Ability to analyze and monitor performance indicators and KPIs.
•Experience in incident, change and problem management.
•Initiative to propose and implement continuous improvement plans.

Experience:IT servicesCloudCybersecurity

Education:Bachelor's

Skills:CommunicationLeadershipProblem-solvingStakeholder management

Certifications:ITIL

Company Brief

Atos

Industry: Consulting

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Bezons, France

Founded: 1997

Website LinkedIn