SERVICE DELIVERY MANAGER (Bezons, FR)

Atos
France
Workplace: OnsiteFull timeFunction: Program & Project Management (PMO)Education: bachelorsSkills: ["Communication","Leadership","Problem-solving","Stakeholder management"]

Service Delivery Manager responsible for ensuring effective execution and continuous improvement of delivered services for a client or internal organization. Focused on client satisfaction, contract adherence (SLA/OLA), and acting as the interface between technical teams and business units, with emphasis on ITIL-based service management, incident/change/problem handling, and performance monitoring.

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Atos
Atos
2 months ago

SERVICE DELIVERY MANAGER (Bezons, FR)

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Last checked: 11 hours agoStatus: Live

Job Summary

Service Delivery Manager responsible for ensuring effective execution and continuous improvement of delivered services for a client or internal organization. Focused on client satisfaction, contract adherence (SLA/OLA), and acting as the interface between technical teams and business units, with emphasis on ITIL-based service management, incident/change/problem handling, and performance monitoring.
Location: France
Workplace: Onsite
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Manager level

Key Responsibilities

  • •Serve as the primary contact point with the client, understand needs, and ensure satisfaction.
  • •Monitor service quality by tracking SLA/KPI, analyze gaps, and propose improvement plans.
  • •Coordinate operational activities by supervising support/production teams and ensuring service continuity.
  • •Initiate optimization actions and anticipate necessary evolutions to improve services.
  • •Oversee contractual and financial aspects: monitor profitability, manage billing, and support contract changes.

Key Requirements

  • •ITIL knowledge and service management expertise.
  • •Excellent communication and client relationship skills.
  • •Ability to analyze and monitor performance indicators and KPIs.
  • •Experience in incident, change and problem management.
  • •Initiative to propose and implement continuous improvement plans.
Experience:IT servicesCloudCybersecurity
Education:Bachelor's
Skills:CommunicationLeadershipProblem-solvingStakeholder management
Certifications:ITIL

Company Brief

Atos
Global digital services and consulting firm delivering cloud, cybersecurity, big data, digital workplace, and managed services to enterprise and public sector clients. Provides IT transformation, systems integration, and outsourcing solutions worldwide.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bezons, France
Founded: 1997
WebsiteLinkedIn