Assistant Store Manager

Tapestry
Munich
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceSkills: ["Customer focus","Leadership","Communication","Problem-solving","Conflict resolution"]

Drive sales performance and operational excellence by partnering with the Store Manager on forecasting, KPI monitoring, and category initiatives. Deliver exceptional, inclusive customer experiences while resolving issues and acting as a brand ambassador. Recruit, onboard, and coach team members to build talent and exceed targets. Support omni-channel and digital engagement through virtual shopping, clienteling, and customer data acquisition, and ensure compliance, scheduling, payroll/HR processes, loss prevention, and merchandising standards.

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FursaFursa
Tapestry
Tapestry
5 hours ago

Assistant Store Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Drive sales performance and operational excellence by partnering with the Store Manager on forecasting, KPI monitoring, and category initiatives. Deliver exceptional, inclusive customer experiences while resolving issues and acting as a brand ambassador. Recruit, onboard, and coach team members to build talent and exceed targets. Support omni-channel and digital engagement through virtual shopping, clienteling, and customer data acquisition, and ensure compliance, scheduling, payroll/HR processes, loss prevention, and merchandising standards.
Location: Munich
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Partner with the Store Manager to achieve sales goals via forecasting, planning, and implementing category initiatives; monitor KPIs and adjust strategies.
  • •Create an inclusive, high-energy environment that meets Coach Service standards; resolve customer issues promptly and represent the brand in-store and in the community.
  • •Recruit, onboard, and coach team members; foster a collaborative culture and build a talent pipeline aligned with brand vision.
  • •Support omni-channel and digital engagement including virtual shopping, clienteling, and customer data acquisition; use social media trends to enhance the customer experience.
  • •Oversee operational excellence including compliance, scheduling, payroll/HR processes, loss prevention, visual merchandising standards, store safety, and vendor relationships.

Pay and Benefits

Perks:Employee DiscountPaid VolunteeringIncentive Programme

Key Requirements

  • •1+ years of leadership experience in retail or service industries, with luxury/fashion background preferred.
  • •Strong customer focus and ability to thrive in a fast-paced environment.
  • •Proven ability to inspire and motivate teams to exceed performance standards.
  • •Excellent communication, problem-solving, and conflict resolution skills.
  • •Proficiency in Microsoft Office and retail systems, with knowledge of omni-channel services and clienteling strategies.
Experience:RetailLuxuryFashionOmni-channel
Skills:Customer focusLeadershipCommunicationProblem-solvingConflict resolution
Languages:English
Tech Stack:Microsoft OfficeOmni-channel servicesClientelingRetail systemsSocial mediaVirtual shopping

Company Brief

Tapestry
Global luxury fashion group that owns and operates brands including Coach, Kate Spade, and Stuart Weitzman. Designs, markets, and sells handbags, accessories, footwear, and apparel through retail and wholesale channels.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 5M to 10M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 2017
Glassdoor
Glassdoor: 3.7
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