Braze

2 months ago

Customer Success Manager II, Retail

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Customer Success Manager for Braze’s Retail team driving renewals, adoption, and executive relationships with major brands. You’ll guide strategic success plans, coordinate cross-functional teams to support clients, analyze product usage for risk and opportunities, and contribute to product feedback while traveling as needed to engage enterprise customers.

Location: São Paulo

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Partner with Account Executives to ensure commercial alignment and drive client renewals, retention and net retention targets for your customers
•Be your customers’ main point of contact and trusted advisor at Braze
•Drive feature adoption by building a shared Success Plan with your customers, providing strategic guidance, enablement, and day-to-day advice to help them hit their objectives with Braze
•Drive customer advocacy by building strong customer relationships and creating mutual value for your customers and Braze
•Proactively analyze your customer product usage to identify opportunities and risks to account health

Travel: Medium travel

Pay and Benefits

Equity and Bonus:Equity

Perks:EquityHealth InsuranceRetirementLearning Stipend

Key Requirements

•2-5+ years relevant experience in a related area, for example Onboarding, Customer Success, Implementations or Project Management
•You are passionate about customer success and find satisfaction in helping your customers achieve great things
•You have a proven track record in customer success and are seeking to progress your career, with one of the industry’s most advanced customer success teams, by working with established, household-name, enterprise customers with over 1,000 employees
•You are an excellent communicator with exemplary written and verbal communication skills coupled with unparalleled follow up skills
•You have domain knowledge of two or more of the following: SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Marketing Analytics or Programming (HTML, etc)

Experience:2-5 yearsSaaSMarketing AutomationDirect MarketingAPIsMarketing AnalyticsMobile

Skills:CommunicationTeamworkTime managementFollow-upRelationship-building

Languages:English

Tech Stack:HTMLAPIsSaaS

Company Brief

Braze

Provides a customer engagement platform that helps brands create personalized messaging and lifecycle campaigns across mobile, web, email, and other channels to drive retention, engagement, and revenue.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 100M to 250M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2011

Website LinkedIn

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Braze

2 months ago

Customer Success Manager II, Retail

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: São Paulo

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Partner with Account Executives to ensure commercial alignment and drive client renewals, retention and net retention targets for your customers
•Be your customers’ main point of contact and trusted advisor at Braze
•Drive feature adoption by building a shared Success Plan with your customers, providing strategic guidance, enablement, and day-to-day advice to help them hit their objectives with Braze
•Drive customer advocacy by building strong customer relationships and creating mutual value for your customers and Braze
•Proactively analyze your customer product usage to identify opportunities and risks to account health

Travel: Medium travel

Pay and Benefits

Equity and Bonus:Equity

Perks:EquityHealth InsuranceRetirementLearning Stipend

Key Requirements

•2-5+ years relevant experience in a related area, for example Onboarding, Customer Success, Implementations or Project Management
•You are passionate about customer success and find satisfaction in helping your customers achieve great things
•You have a proven track record in customer success and are seeking to progress your career, with one of the industry’s most advanced customer success teams, by working with established, household-name, enterprise customers with over 1,000 employees
•You are an excellent communicator with exemplary written and verbal communication skills coupled with unparalleled follow up skills
•You have domain knowledge of two or more of the following: SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Marketing Analytics or Programming (HTML, etc)

Experience:2-5 yearsSaaSMarketing AutomationDirect MarketingAPIsMarketing AnalyticsMobile

Skills:CommunicationTeamworkTime managementFollow-upRelationship-building

Languages:English

Tech Stack:HTMLAPIsSaaS

Company Brief

Braze

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 100M to 250M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2011

Website LinkedIn