Senior Manager-Digital Product Ops

American Express
Bengaluru
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 8-12 yearsEducation: bachelorsSkills: ["Analytical thinking","Stakeholder influence","Communication","Presentation","Program management"]

Own product operations and analytics for multiple digital product teams, building the operating model that improves planning, execution, and delivery. Define and monitor product health metrics, OKRs, KPIs, and executive dashboards using SQL and BI tools like Tableau, Power BI, or Looker. Partner across Product, Engineering, Design, Risk, Compliance, Finance, and Business to remove bottlenecks, drive governance, and lead A/B testing and measurement frameworks while mentoring a small Product Ops team.

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FursaFursa
American Express
American Express
1 day ago

Senior Manager-Digital Product Ops

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Own product operations and analytics for multiple digital product teams, building the operating model that improves planning, execution, and delivery. Define and monitor product health metrics, OKRs, KPIs, and executive dashboards using SQL and BI tools like Tableau, Power BI, or Looker. Partner across Product, Engineering, Design, Risk, Compliance, Finance, and Business to remove bottlenecks, drive governance, and lead A/B testing and measurement frameworks while mentoring a small Product Ops team.
Location: Bengaluru
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Sr. Manager level

Key Responsibilities

  • •Build and manage the product operating model supporting multiple product teams across planning, execution, and delivery.
  • •Define and monitor product health metrics, OKRs, KPIs, and executive dashboards; standardize processes, documentation, and best practices.
  • •Partner cross-functionally to improve execution efficiency and identify operational bottlenecks, implementing scalable improvements with automation and workflow optimization.
  • •Lead governance forums, product reviews, and portfolio health assessments across Issue Management, Risk Management, and Knowledge Management.
  • •Develop measurement frameworks for product performance, experimentation, and instrumentation; translate insights into business recommendations for senior leadership.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisabilityPaid LeaveRetirement

Key Requirements

  • •Bachelor's degree in a relevant discipline (Business, Engineering, Computer Science, Economics, Statistics, or related).
  • •8–12 years of experience in product operations, product analytics, product management, strategy, consulting, or business operations.
  • •Demonstrated experience supporting digital products in a technology-driven organization.
  • •Strong analytical skills using SQL and modern BI platforms such as Tableau, Power BI, or Looker.
  • •Experience defining KPIs, OKRs, product scorecards, and executive reporting; influence cross-functional stakeholders without direct authority.
Experience:8-12 yearsDigital productsProduct analyticsProduct operationsProduct management
Education:Bachelor's
Skills:Analytical thinkingStakeholder influenceCommunicationPresentationProgram management
Tech Stack:SQLTableauPower BILookerSalesforce Sales CloudCRMAAgileSalesforceMixpanelValue AnalyticsPythonRJIRAConfluenceA/B testingAI/ML

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn