Global Payments

2 weeks ago

Client Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Provide high-quality support to merchants and stakeholders by resolving inquiries and complaints, investigating and driving support tickets to resolution, and delivering timely updates. Maintain accurate client records and process documentation while collaborating with Sales and internal teams on claims, processing inquiries, and operational requests. Ensure compliance with internal policies and service standards, delivering professional, accurate, customer-focused service within the client support team.

Location: Bucharest

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Manage and resolve merchant and stakeholder inquiries, complaints, and support requests to ensure client satisfaction.
•Track, investigate, and drive support tickets to resolution while providing timely updates to clients and internal teams.
•Process client documentation and maintain accurate records, data entry, and archiving according to company procedures.
•Collaborate with Sales and internal stakeholders to support merchant needs, claims, processing inquiries, and operational requests.
•Ensure compliance with internal policies and service standards while delivering professional, accurate, customer-focused support.

Key Requirements

•2+ years of experience in customer support, sales support, acquiring, or merchant services, with strong client-focused operations knowledge.
•Excellent written and verbal English communication skills with the ability to build positive customer and stakeholder relationships.
•Strong problem-solving and organizational skills, including prioritizing tasks, managing deadlines, and driving issues to resolution.
•Customer-oriented mindset delivering accurate, professional, high-quality service to internal and external clients.
•Collaborative and adaptable approach with willingness to learn, grow, and contribute to team success.

Experience:2+ yearsCustomer supportSales supportAcquiringMerchant services

Skills:CommunicationProblem-solvingOrganizational skillsCustomer orientationCollaboration

Languages:English

Company Brief

Global Payments

Global Payments provides payment technology and software solutions for merchants, issuers, and partners worldwide, enabling electronic payments, omni-channel commerce, and value-added services across industries.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Atlanta, United States

Founded: 2001

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Global Payments

2 weeks ago

Client Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: Bucharest

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Manage and resolve merchant and stakeholder inquiries, complaints, and support requests to ensure client satisfaction.
•Track, investigate, and drive support tickets to resolution while providing timely updates to clients and internal teams.
•Process client documentation and maintain accurate records, data entry, and archiving according to company procedures.
•Collaborate with Sales and internal stakeholders to support merchant needs, claims, processing inquiries, and operational requests.
•Ensure compliance with internal policies and service standards while delivering professional, accurate, customer-focused support.

Key Requirements

•2+ years of experience in customer support, sales support, acquiring, or merchant services, with strong client-focused operations knowledge.
•Excellent written and verbal English communication skills with the ability to build positive customer and stakeholder relationships.
•Strong problem-solving and organizational skills, including prioritizing tasks, managing deadlines, and driving issues to resolution.
•Customer-oriented mindset delivering accurate, professional, high-quality service to internal and external clients.
•Collaborative and adaptable approach with willingness to learn, grow, and contribute to team success.

Experience:2+ yearsCustomer supportSales supportAcquiringMerchant services

Skills:CommunicationProblem-solvingOrganizational skillsCustomer orientationCollaboration

Languages:English

Company Brief

Global Payments

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Atlanta, United States

Founded: 2001

Website LinkedIn