RMS System Manager - US Onsite

Motorola Solutions
Texas
Workplace: OnsiteFull timeFunction: Software EngineeringExperience: 3+ yearsEducation: bachelorsSkills: ["Communication","Relationship management","Multitasking","Problem-solving","Customer focus"]

Lead and coordinate MSI’s maintenance commitments for public safety software and hardware, overseeing the local service provider and customer relationships. Drive ongoing service delivery improvements, monitor system availability, and facilitate escalation and emergency response. Manage resources, ensure compliance with response times, and develop metrics to measure performance in a fast-paced public safety environment.

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Motorola Solutions
Motorola Solutions
3 months ago

RMS System Manager - US Onsite

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Source: Company careers pageValidated by: Fursa AI
Last checked: 35 days agoStatus: Live

Job Summary

Lead and coordinate MSI’s maintenance commitments for public safety software and hardware, overseeing the local service provider and customer relationships. Drive ongoing service delivery improvements, monitor system availability, and facilitate escalation and emergency response. Manage resources, ensure compliance with response times, and develop metrics to measure performance in a fast-paced public safety environment.
Location: Texas
Workplace: Onsite
Employment Type: Full time
Job Function: Software Engineering

Key Responsibilities

  • •Manage and lead day-to-day activities to meet contractual commitments in the Maintenance Agreement with the customer.
  • •Coordinate with the local service provider and customers to ensure maintenance activities and explore additional MSI services.
  • •Maintain and nurture relationships with the customer and service partner.
  • •Ensure compliance with response/restoration time commitments and oversee emergency service efforts.
  • •Draft briefings, monitor service metrics, and drive continuous improvement for system performance.

Pay and Benefits

Perks:Health Insurance401kEquity

Key Requirements

  • •Bachelor's degree in IT, Public Safety, or Technology (preferred).
  • •3+ years IT or Public Safety experience.
  • •3+ years Computer Science, Networking, Engineering, System Maintenance experience (public safety system experience preferred).
  • •3+ years Public Safety Applications experience involving CAD/RMS/Mobile, and other emergency 911 center equipment preferred.
  • •Experience with Microsoft Windows Server and Desktop Operating Systems (MCSA/MCSE).
Experience:3+ years
Education:Bachelor's
Skills:CommunicationRelationship managementMultitaskingProblem-solvingCustomer focus
Languages:English
Tech Stack:Windows ServerSQL ServerSCOMCADRMSMobilePublic Safety Applications

Company Brief

Motorola Solutions
Provides mission-critical communications products and services, including radios, software, video security, and command center solutions for public safety, government, and enterprise customers worldwide.
Industry: Surveillance & Security Hardware
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Chicago, United States
Founded: 1928
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Glassdoor: 3.7
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