Customer Service Representative

Pool Corporation
United States
Workplace: OnsiteFull timeUSD 20 - 23 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Customer service","Communication","Critical thinking","Teamwork","Record-keeping"]

Serve as the primary point of contact for walk-ins, phone orders, and will call at the sales center, delivering exceptional customer experiences for landscape business owners. Build trust by understanding customer needs, recommending the right Horizon products and upsell options, preparing sales orders, and resolving complaints promptly. Support sales center operations including merchandise support, receiving and shipping, follow-up calls, and maintaining an organized, well-stocked facility.

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Pool Corporation
Pool Corporation
1 week ago

Customer Service Representative

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 days agoStatus: Live

Job Summary

Serve as the primary point of contact for walk-ins, phone orders, and will call at the sales center, delivering exceptional customer experiences for landscape business owners. Build trust by understanding customer needs, recommending the right Horizon products and upsell options, preparing sales orders, and resolving complaints promptly. Support sales center operations including merchandise support, receiving and shipping, follow-up calls, and maintaining an organized, well-stocked facility.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Greet walk-in and phone customers and listen to understand their needs and challenges.
  • •Recommend product solutions, upsell options, and complimentary items; collaborate with the team to sell Horizon’s value.
  • •Prepare sales orders and assist customers with selecting and loading merchandise.
  • •Make follow-up calls to potential and existing customers to introduce opportunities and solicit additional business.
  • •Resolve customer complaints professionally and maintain a clean, well-organized, well-stocked sales center while assisting with receiving, shipping, and warehouse duties.

Pay and Benefits

Salary: USD 20 - 23 hourly
Equity and Bonus:Equity
Perks:Health InsurancePrescriptionDentalVisionLife Insurance401kEquityLearning Budget

Key Requirements

  • •Strong customer-service attitude and ability to understand customer needs and communicate clearly through spoken and written words.
  • •Self-motivated, detail-oriented, and able to thrive in a fast-paced environment serving business owners with urgent needs.
  • •Cooperative, dependable team player with good computer skills and record-keeping ability, plus aptitude to learn evolving systems and programs.
  • •Ability to frequently lift and move items up to 20 pounds and occasionally up to 75 pounds.
  • •Possess or obtain forklift certification; must be 18 years of age or older to apply.
Education:High School
Skills:Customer serviceCommunicationCritical thinkingTeamworkRecord-keeping
Certifications:Forklift certification
Languages:EnglishSpanish
Tech Stack:Computer systems

Company Brief

Pool Corporation
Distributes swimming pool supplies, equipment, and related outdoor living products to pool builders, repair companies, and retailers. Also provides irrigation and landscape products through a broad North American distribution network.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Covington, United States
Founded: 1993
WebsiteLinkedIn