Director, Sales Customer Journey Strategy

Lead the development of sales customer journey strategy across the end-to-end sales lifecycle, from research and shopping through purchase, financing, trade-in, early ownership, and repurchase. Define strategic priorities and opportunity areas, build multi-year roadmaps, and establish decision frameworks grounded in customer insight and business value. Manage and develop a team, partner cross-functionally, and translate insights into roadmaps, business cases, and measurable success measures.