CSR/Teller - Livonia MI - Full-Time

Fifth Third Bancorp
Michigan
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Customer focus","Confidentiality","Professionalism","Sound judgment","Problem resolution"]

Provide excellent customer service in all interactions as a CSR/Teller, listening to customer needs, answering questions, and following up to resolve issues. Maintain confidentiality, adhere to policies and ethics, and perform daily office responsibilities including cash-handling and balancing records. Handle customer problems professionally, direct complex cases to leadership, and refer customers to appropriate retail products and business partners using tracking tools.

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Fifth Third Bancorp
Fifth Third Bancorp
3 days ago

CSR/Teller - Livonia MI - Full-Time

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Provide excellent customer service in all interactions as a CSR/Teller, listening to customer needs, answering questions, and following up to resolve issues. Maintain confidentiality, adhere to policies and ethics, and perform daily office responsibilities including cash-handling and balancing records. Handle customer problems professionally, direct complex cases to leadership, and refer customers to appropriate retail products and business partners using tracking tools.
Location: Michigan
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Deliver excellent customer service by listening to needs, asking questions, and guiding customers to meet financial needs.
  • •Follow up on customer questions and find solutions to address issues; be responsive and timely.
  • •Perform daily office responsibilities with the platform team to maintain efficient office operations.
  • •Maintain balanced cash records in line with policy, find and correct outages, and enlist help as needed.
  • •Refer customers to bankers and business partners for consultative conversations and track referrals using appropriate tools.

Key Requirements

  • •High school diploma/GED.
  • •Extensive cash handling experience required.
  • •Comfortably and confidently interact with the public; adhere to dress code guidelines.
  • •Knowledge of retail policies and procedures to perform essential duties.
  • •Ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
Experience:Consumer banking
Education:High School
Skills:Customer focusConfidentialityProfessionalismSound judgmentProblem resolution

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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