Manager 1, Premier Support Engineering - Denver

DataDog
Denver
Workplace: HybridFull timeUSD 108,000 - 144,000 annuallyFunction: Communications, PR & CommunitySkills: ["People management","Mentorship","Coaching","Critical thinking","Client-centricity","Continuous learning","Documentation"]

Lead and manage a team of Premier Support Engineers supporting Datadog’s 600+ integrations. You’ll coach engineers, drive performance and accountability, oversee onboarding and training, and ensure strong documentation and knowledge base quality. Partner with upper management and internal teams on high-priority escalations, resolving issues as needed while driving initiatives that improve team productivity and processes.

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DataDog
DataDog
3 days ago

Manager 1, Premier Support Engineering - Denver

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Lead and manage a team of Premier Support Engineers supporting Datadog’s 600+ integrations. You’ll coach engineers, drive performance and accountability, oversee onboarding and training, and ensure strong documentation and knowledge base quality. Partner with upper management and internal teams on high-priority escalations, resolving issues as needed while driving initiatives that improve team productivity and processes.
Location: Denver
Workplace: Hybrid
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Manager level

Key Responsibilities

  • •Manage, develop, coach, and mentor a team of Premier Support Engineers handling client requests and troubleshooting issues across Datadog’s 600+ integrations.
  • •Own your team’s accountability and performance, partnering with upper management on performance reviews, plans, and employee relations for direct reports.
  • •Ensure successful training and onboarding of new hires.
  • •Guide the team through technical training, certificates, and ongoing learning and development needs.
  • •Collaborate on high-priority escalations and build documentation/knowledge base articles to improve team productivity and processes.

Pay and Benefits

Salary: USD 108,000 - 144,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDental401kPaid LeaveParental LeaveGym Membership

Key Requirements

  • •Previous experience leading a team with a strong people-management and/or mentorship mindset.
  • •Self-motivated and detail-attentive, with a desire for continuous learning.
  • •A critical thinker with a client-centric approach.
  • •Some programming experience and basic knowledge of Linux.
  • •Active contribution to open-source projects and engagement in the Engineering Community (e.g., meetups).
Experience:Open source
Skills:People managementMentorshipCoachingCritical thinkingClient-centricityContinuous learningDocumentation
Tech Stack:LinuxOpen-sourceIntegrations

Company Brief

DataDog
Provides a cloud-native monitoring and observability platform that unifies metrics, traces, logs, and security signals to help engineering, operations, and security teams monitor and troubleshoot modern applications and infrastructure.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2010
Glassdoor
Glassdoor: 4.1
WebsiteLinkedIn