3 days ago

Customer Success Consultant - Indirect

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Drive partner and customer success for Lumen’s GPS customer segment by ensuring customers realize value from Lumen solutions. Monitor partner/customer health indicators, usage and consumption metrics, and renewal timelines; remove roadblocks to product and portal adoption. Build value-based relationships, share thought leadership, manage risks, and coordinate cross-functional support. Identify upsell and cross-sell opportunities with Sales while applying revenue retention and growth practices aligned to customer priorities.

Location: Georgia

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Construct and implement partner and customer success plans to drive value realization.
•Monitor partner/customer metrics (usage, consumption, health indicators, renewal dates) and improve adoption maturity.
•Build value-based relationships and share thought leadership to strengthen partner/customer trust using self-service.
•Identify and qualify expansion opportunities and work closely with Sales on upsell and cross-sell.
•Apply revenue management and growth methodology, manage risks through root-cause analysis, and deploy cross-functional support to resolve issues.

Pay and Benefits

Salary: USD 71,693 - 95,588 annually

Perks:Health InsuranceDentalVision401kGym MembershipLearning Budget

Key Requirements

•Bachelor’s Degree or equivalent work experience.
•Experience working with large and medium enterprise customers.
•Excellent communication and interpersonal skills to build strategic relationships and negotiate on behalf of customers.
•Strong analytical skills to translate data into customer insights and engagement strategies.
•Working knowledge of MS Office suite, plus experience collaborating with cross-functional teams (e.g., Sales, Product, Marketing, Service Delivery).

Education:Bachelor's

Skills:CommunicationInterpersonal skillsRelationship buildingNegotiationAnalytical thinking

Tech Stack:MS Office

Company Brief

Lumen

Provides integrated communications, network, edge cloud, and security services to enterprise, government, and carrier customers, operating a global fiber network and delivering connectivity and managed IT solutions.

Industry: Telecommunications

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Monroe, United States

Website LinkedIn

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Lumen

3 days ago

Customer Success Consultant - Indirect

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: Georgia

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Construct and implement partner and customer success plans to drive value realization.
•Monitor partner/customer metrics (usage, consumption, health indicators, renewal dates) and improve adoption maturity.
•Build value-based relationships and share thought leadership to strengthen partner/customer trust using self-service.
•Identify and qualify expansion opportunities and work closely with Sales on upsell and cross-sell.
•Apply revenue management and growth methodology, manage risks through root-cause analysis, and deploy cross-functional support to resolve issues.

Pay and Benefits

Salary: USD 71,693 - 95,588 annually

Perks:Health InsuranceDentalVision401kGym MembershipLearning Budget

Key Requirements

•Bachelor’s Degree or equivalent work experience.
•Experience working with large and medium enterprise customers.
•Excellent communication and interpersonal skills to build strategic relationships and negotiate on behalf of customers.
•Strong analytical skills to translate data into customer insights and engagement strategies.
•Working knowledge of MS Office suite, plus experience collaborating with cross-functional teams (e.g., Sales, Product, Marketing, Service Delivery).

Education:Bachelor's

Skills:CommunicationInterpersonal skillsRelationship buildingNegotiationAnalytical thinking

Tech Stack:MS Office

Company Brief

Lumen

Industry: Telecommunications

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Monroe, United States

Website LinkedIn