IT Support Desk Technician

First Commonwealth Financial
Indiana, Pittsburgh
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskSkills: ["Customer service","Troubleshooting","Documentation","Problem-solving"]

Provide technical support to employees and clients by diagnosing and resolving hardware and software issues, researching problems, and managing user provisioning tasks. Document and monitor support interactions in a ticketing tool, escalate urgent situations, and route incidents and requests to the right teams. Support 24x7 coverage as needed across shifts and help maintain department standard operating procedures.

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FursaFursa
First Commonwealth Financial
First Commonwealth Financial
16 hours ago

IT Support Desk Technician

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Provide technical support to employees and clients by diagnosing and resolving hardware and software issues, researching problems, and managing user provisioning tasks. Document and monitor support interactions in a ticketing tool, escalate urgent situations, and route incidents and requests to the right teams. Support 24x7 coverage as needed across shifts and help maintain department standard operating procedures.
Location: Indiana, Pittsburgh
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Entry level

Key Responsibilities

  • •Diagnose and resolve technical hardware and software issues for employees and clients.
  • •Research issues using available information resources.
  • •Support logical security activities, including user provisioning tasks.
  • •Document, track, and monitor interactions in the appropriate ticketing tool, escalating urgent situations as needed.
  • •Track and route incidents and requests to appropriate groups and document resolutions; help develop department standard operating procedures.

Key Requirements

  • •High school diploma or equivalent; associate’s or bachelor’s degree in information systems or a related field preferred.
  • •Working knowledge of Windows and Microsoft Office required.
  • •Experience supporting a corporate environment and applying customer service best practices required.
  • •Related experience and training in troubleshooting and providing technical support required.
  • •Knowledge of banking applications is preferred.
Education:
Skills:Customer serviceTroubleshootingDocumentationProblem-solving
Tech Stack:WindowsMicrosoft OfficeTicketing tool

Company Brief

First Commonwealth Financial
Regional financial services company providing banking, lending, wealth management, and related financial products for individuals and businesses. Operates primarily through First Commonwealth Bank across Pennsylvania and neighboring markets.
Industry: Banking
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Indiana, United States
Founded: 1982
WebsiteLinkedIn