Team Manager (Nights)

Waitrose & Partners
London
Workplace: OnsiteFull timeGBP 34,700 - 48,000 annuallyFunction: Administration & Executive AssistanceSkills: ["Leadership","Teamwork","Communication","Stakeholder management","Performance management"]

Lead daily operations as a Team Manager in a Waitrose shop, motivating Partners to deliver distinctively Waitrose, Partner-led customer service. Use commercial and people leadership to maximise sales and profit, minimise wastage, maintain availability and merchandising, and improve customer satisfaction. Oversee day-to-day shop performance, manage holidays and absences, embed change effectively, and communicate clearly with stakeholders. Night work attracts night shift premium.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Waitrose & Partners
Waitrose & Partners
8 hours ago

Team Manager (Nights)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Lead daily operations as a Team Manager in a Waitrose shop, motivating Partners to deliver distinctively Waitrose, Partner-led customer service. Use commercial and people leadership to maximise sales and profit, minimise wastage, maintain availability and merchandising, and improve customer satisfaction. Oversee day-to-day shop performance, manage holidays and absences, embed change effectively, and communicate clearly with stakeholders. Night work attracts night shift premium.
Location: London
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Influence and motivate your team, acting as a positive role model for outstanding Partner-led customer service.
  • •Oversee the entire day-to-day operation of the shop, ensuring efficient, legal, and secure store operations.
  • •Maximise sales and profit while minimising wastage using commercial skills.
  • •Manage people-related tasks including organising holidays and managing absences.
  • •Improve customer satisfaction and engage Partners to embed change consistently and effectively.

Pay and Benefits

Salary: GBP 34,700 - 48,000 annually

Key Requirements

  • •Experience leading a team in a fast-paced, customer-focused environment.
  • •Ability to build high-performing teams, identify talent, and run honest performance conversations.
  • •Passion for retail with understanding of competitors and economic factors affecting the Partnership.
  • •Ability to assess workload realistically, adapt plans, and meet deadlines while maintaining stakeholder relationships.
  • •Communicate with clarity and influence stakeholders at all levels.
Experience:RetailCustomer service
Skills:LeadershipTeamworkCommunicationStakeholder managementPerformance management

Company Brief

Waitrose & Partners
Waitrose & Partners is a UK supermarket chain offering groceries, fresh produce, and premium food products through its network of stores and online shopping. It is part of the John Lewis Partnership and emphasizes quality, customer service, and ethical sourcing.
Industry: Omnichannel Retail
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Bracknell, United Kingdom
Founded: 1904
WebsiteLinkedIn