Retool

21 hours ago

Strategic Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Own the post-sale growth journey for a portfolio of large enterprise accounts in EMEA, serving as the primary strategic point of contact. Build executive relationships, run whitespace analysis, and design structured growth programs to expand adoption and Retool’s footprint. Drive customer-facing marketing initiatives and product demos/prototyping to create internal champions. Coordinate cross-functional partners and share insights to Product, Engineering, and GTM to shape roadmap and strategy—without owning renewals or production work.

Location: London

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own the post-sale growth journey for a portfolio of large enterprise accounts as the primary strategic point of contact
•Build and deepen executive relationships and connect the platform to quantified business outcomes
•Lead whitespace analysis to identify untapped teams, use cases, and workflows, and design structured growth programs
•Drive internal marketing initiatives in customer organizations (events, roundtables, executive briefings) to build awareness and champions
•Conduct product demos and light prototyping, partner with the Business Value team on measurable outcomes, and share field insights with Product, Engineering, and GTM leadership

Key Requirements

•5+ years of experience in Customer Success, Strategic Account Management, or a growth-oriented post-sale role at a B2B SaaS company
•Proven track record managing complex, high-value enterprise accounts with measurable expansion and adoption outcomes
•Strong business acumen and ability to connect technology investment to tangible ROI
•Ability to engage and influence at the C-suite and VP level through relationship-building and communication skills
•Experience with whitespace analysis and crafting structured adoption plans across large, matrixed organizations

Experience:5+ yearsB2B SaaS

Skills:Relationship-buildingCommunicationBusiness acumenHigh ownershipGrowth mindset

Company Brief

Retool

Provides a low-code platform for building internal tools and business applications, enabling developers and teams to assemble UIs on top of databases and APIs to accelerate operational workflows.

Industry: Developer Tools

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2017

Website LinkedIn

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Retool

21 hours ago

Strategic Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: London

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own the post-sale growth journey for a portfolio of large enterprise accounts as the primary strategic point of contact
•Build and deepen executive relationships and connect the platform to quantified business outcomes
•Lead whitespace analysis to identify untapped teams, use cases, and workflows, and design structured growth programs
•Drive internal marketing initiatives in customer organizations (events, roundtables, executive briefings) to build awareness and champions
•Conduct product demos and light prototyping, partner with the Business Value team on measurable outcomes, and share field insights with Product, Engineering, and GTM leadership

Key Requirements

•5+ years of experience in Customer Success, Strategic Account Management, or a growth-oriented post-sale role at a B2B SaaS company
•Proven track record managing complex, high-value enterprise accounts with measurable expansion and adoption outcomes
•Strong business acumen and ability to connect technology investment to tangible ROI
•Ability to engage and influence at the C-suite and VP level through relationship-building and communication skills
•Experience with whitespace analysis and crafting structured adoption plans across large, matrixed organizations

Experience:5+ yearsB2B SaaS

Skills:Relationship-buildingCommunicationBusiness acumenHigh ownershipGrowth mindset

Company Brief

Retool

Provides a low-code platform for building internal tools and business applications, enabling developers and teams to assemble UIs on top of databases and APIs to accelerate operational workflows.

Industry: Developer Tools

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2017

Website LinkedIn