Product Support Engineer

Trane Technologies
Columbia
Workplace: HybridFull timeUSD 66,816.66 - 93,309.99 annuallyFunction: Communications, PR & CommunityExperience: 1-2 yearsEducation: bachelorsSkills: ["Leadership","Decision-making","Conflict resolution","Mediation","Organization"]

Provide technical, application, and product support for Trane Airside offerings to enable sales across North America. Serve as a subject-matter expert via phone/email support, help review specifications and bills of materials, and support tools like Trane Select Assist. Collaborate with account managers, the Airside Product Growth Team, and Product Management on training, voice-of-customer input, and commercialization for new or modified launches, while contributing to continuous improvement efforts.

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FursaFursa
Trane Technologies
Trane Technologies
2 days ago

Product Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Provide technical, application, and product support for Trane Airside offerings to enable sales across North America. Serve as a subject-matter expert via phone/email support, help review specifications and bills of materials, and support tools like Trane Select Assist. Collaborate with account managers, the Airside Product Growth Team, and Product Management on training, voice-of-customer input, and commercialization for new or modified launches, while contributing to continuous improvement efforts.
Location: Columbia
Workplace: Hybrid
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Entry level

Key Responsibilities

  • •Serve as a subject-matter expert for Airside products and provide timely technical phone/email support to the Field Sales Organization.
  • •Collaborate with customers on equipment understanding and systems application, including specification, bill of materials review, and pricing questions.
  • •Support testing and improvements for the equipment selection system, Trane Select Assist.
  • •Participate in customer visit support at the Columbia facility, including direct support or hosting assigned visits.
  • •Partner with senior product support and Product Management on sales channel training, voice-of-customer input (including NPD/TLME/VAVE), commercialization, and continuous improvement (Lean, MWI reviews, strategic problem solving).
Travel: Low travel

Pay and Benefits

Salary: USD 66,816.66 - 93,309.99 annually
Perks:Health Insurance401kPaid LeaveTuition AssistanceAdoption AssistanceFertility CoverageVolunteer LeaveParental Leave

Key Requirements

  • •Bachelor’s degree in engineering or a related technical field.
  • •1–2 years of experience in industrial or manufacturing (product management, engineering, marketing/sales, field support, or manufacturing operations), including technical internships.
  • •Tactful and assertive leadership skills to interact effectively with field stakeholders, customers, and internal teams.
  • •Ability to make decisions in time-sensitive situations and recognize/diffuse developing issues.
  • •Strong organization skills and flexibility to handle multiple tasks and projects.
Experience:1-2 yearsIndustrialManufacturingField support
Education:Bachelor's
Skills:LeadershipDecision-makingConflict resolutionMediationOrganization
Tech Stack:ZendeskTrane Select Assist

Company Brief

Trane Technologies
Designs and manufactures HVAC and climate solutions for commercial, industrial, and residential buildings. Focuses on heating, cooling, ventilation, and building efficiency systems under brands like Trane and Thermo King.
Industry: Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 2013
WebsiteLinkedIn