Client Advisor

Burberry
Atlanta
Workplace: OnsiteFull timeFunction: OtherSkills: ["Communication","Teamwork","Customer focus","Self-motivation","Detail-oriented"]

Build relationships with new and existing clients and deliver a personalised luxury experience that drives individual and store sales KPIs. Inspire clients through storytelling, product and styling expertise, and strong clienteling to acquire new customers and increase retention. Follow the client journey from initial impression through after-sales service, while supporting daily store operations, inventory/stockroom upkeep, visual standards, and team collaboration.

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Burberry
Burberry
6 hours ago

Client Advisor

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Last checked: 6 hours agoStatus: Live

Job Summary

Build relationships with new and existing clients and deliver a personalised luxury experience that drives individual and store sales KPIs. Inspire clients through storytelling, product and styling expertise, and strong clienteling to acquire new customers and increase retention. Follow the client journey from initial impression through after-sales service, while supporting daily store operations, inventory/stockroom upkeep, visual standards, and team collaboration.
Location: Atlanta
Workplace: Onsite
Employment Type: Full time

Key Responsibilities

  • •Meet and exceed individual and store sales and other commercial KPIs through storytelling and brand passion.
  • •Provide luxury service by demonstrating knowledge and expertise in product, fashion, and styling.
  • •Follow the client journey in-store to create a strong initial impression, discover the client, close the sale, and maintain relationships.
  • •Work by appointment to provide personalised service, capture new luxury clients, and drive retention through regular contact and follow-up.
  • •Support daily store operations by maintaining luxury standards, assisting with inventory management/markdowns/stockroom maintenance, and keeping visual standards per brand guidelines.

Key Requirements

  • •Meet and exceed individual and store sales and commercial KPIs with a proven track record of delivering sales.
  • •Previous experience in clienteling and building client relationships.
  • •Strong product knowledge with a good understanding of store retail operations and competitor products.
  • •Experience working as part of a team with confidence, curiosity, conviction, and care.
  • •Fluent in the local language; English proficiency is desirable; other language knowledge is desirable.
Experience:RetailLuxuryClienteling
Skills:CommunicationTeamworkCustomer focusSelf-motivationDetail-oriented
Languages:English

Company Brief

Burberry
British luxury fashion house designing and selling ready-to-wear, accessories, fragrances, and leather goods. Known for its trench coats, distinctive check pattern, and global retail presence across wholesale, e-commerce, and owned stores.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1856
WebsiteLinkedIn