1 day ago

Ejecutivo Customer Excellence Operations LatAm North

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Lead resolution of complex customer inquiries and guide customers through service solutions, system navigation, and business processes. Partner with internal teams (Key Account Management, Finance, Operations) to troubleshoot issues, perform root-cause analysis, and drive corrective actions. Manage billing disputes using ERP accuracy, monitor customer account performance, and maintain CRM records while coaching team members to improve customer experience and service delivery.

Location: Guatemala, Mexico City

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Lead resolution of complex and critical customer inquiries, providing first-level support and guiding customers through service solutions, system navigation, and business processes.
•Collaborate with internal stakeholders to troubleshoot and resolve customer issues, perform root cause analysis, and implement long-term corrective actions.
•Oversee resolution of billing disputes and discrepancies, ensuring ERP accuracy and communicating outcomes to customers.
•Monitor customer account performance using control and financial reports to identify discrepancies, trends, and opportunities for process optimization.
•Maintain accurate customer records and service-related data in CRM systems, ensuring timely task completion and adherence to performance metrics.

Key Requirements

•Lead resolution of complex and critical customer inquiries, providing first-level support and guiding customers through service solutions and business processes.
•Collaborate with internal stakeholders (e.g., Key Account Management, Finance, Operations) to troubleshoot and resolve customer issues using root cause analysis.
•Oversee billing dispute and discrepancy resolution, ensuring accuracy in ERP systems and clear customer communication.
•Monitor customer account performance using control and financial reports to identify discrepancies, trends, and process optimization opportunities.
•Maintain accurate customer records and service-related data in CRM systems while meeting key performance metrics.

Skills:AdaptabilityBuilding rapportEmpathyTaking ownershipTeamwork

Tech Stack:ERPCRMFinancial reportsControl reports

Company Brief

Chep

Provides pooled pallets, crates and containers and supply-chain logistics services to manufacturers, retailers and logistics providers globally, enabling transport, storage and returnable packaging solutions that reduce cost, waste and complexity in multi-party supply chains.

Industry: Logistics

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: Sydney, Australia

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Chep

1 day ago

Ejecutivo Customer Excellence Operations LatAm North

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Guatemala, Mexico City

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Lead resolution of complex and critical customer inquiries, providing first-level support and guiding customers through service solutions, system navigation, and business processes.
•Collaborate with internal stakeholders to troubleshoot and resolve customer issues, perform root cause analysis, and implement long-term corrective actions.
•Oversee resolution of billing disputes and discrepancies, ensuring ERP accuracy and communicating outcomes to customers.
•Monitor customer account performance using control and financial reports to identify discrepancies, trends, and opportunities for process optimization.
•Maintain accurate customer records and service-related data in CRM systems, ensuring timely task completion and adherence to performance metrics.

Key Requirements

•Lead resolution of complex and critical customer inquiries, providing first-level support and guiding customers through service solutions and business processes.
•Collaborate with internal stakeholders (e.g., Key Account Management, Finance, Operations) to troubleshoot and resolve customer issues using root cause analysis.
•Oversee billing dispute and discrepancy resolution, ensuring accuracy in ERP systems and clear customer communication.
•Monitor customer account performance using control and financial reports to identify discrepancies, trends, and process optimization opportunities.
•Maintain accurate customer records and service-related data in CRM systems while meeting key performance metrics.

Skills:AdaptabilityBuilding rapportEmpathyTaking ownershipTeamwork

Tech Stack:ERPCRMFinancial reportsControl reports

Company Brief

Chep

Industry: Logistics

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: Sydney, Australia

Website LinkedIn