Barracuda Networks

2 months ago

Manager, Technical Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 27 minutes agoStatus: Live

Job Summary

Lead and develop a Technical Support team, ensuring exceptional customer experience for clients, resellers, and distributors. Monitor support performance metrics, coach individual growth, and drive process optimization and standardization. Manage resources to meet service levels, resolve escalated issues, and collaborate with Sales, Engineering, Training, and cross-functional peers globally to continuously improve customer satisfaction and retention.

Location: United States

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Lead and develop the Technical Support team, partnering with Sales, Engineering, Training, and other departments.
•Monitor performance metrics and promote individual growth.
•Drive process optimization and standardization.
•Ensure high customer satisfaction and retention through continuous improvement.
•Manage resources to meet service level expectations and resolve escalated customer issues promptly.

Pay and Benefits

Perks:EquityHealth InsuranceRetirementPaid Leave

Key Requirements

•Bachelor’s degree or equivalent work experience.
•2-3 years of supervisory experience.
•4+ years of progressive call center / technical support experience.
•Proven leadership and team development skills.
•Strong organizational, time management, and communication abilities (written and verbal).

Experience:4+ yearsCall centerTechnical support

Education:Bachelor's

Skills:LeadershipTeam developmentOrganizational skillsTime managementCommunication

Company Brief

Barracuda Networks

Provides cloud-enabled security and data protection solutions including email protection, network and application security, and backup and recovery services for businesses, service providers, and government organizations worldwide.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 250M to 500M

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Campbell, United States

Founded: 2003

Website LinkedIn

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Barracuda Networks

2 months ago

Manager, Technical Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 27 minutes agoStatus: Live

Job Summary

Location: United States

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Lead and develop the Technical Support team, partnering with Sales, Engineering, Training, and other departments.
•Monitor performance metrics and promote individual growth.
•Drive process optimization and standardization.
•Ensure high customer satisfaction and retention through continuous improvement.
•Manage resources to meet service level expectations and resolve escalated customer issues promptly.

Pay and Benefits

Perks:EquityHealth InsuranceRetirementPaid Leave

Key Requirements

•Bachelor’s degree or equivalent work experience.
•2-3 years of supervisory experience.
•4+ years of progressive call center / technical support experience.
•Proven leadership and team development skills.
•Strong organizational, time management, and communication abilities (written and verbal).

Experience:4+ yearsCall centerTechnical support

Education:Bachelor's

Skills:LeadershipTeam developmentOrganizational skillsTime managementCommunication

Company Brief

Barracuda Networks

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 250M to 500M

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Campbell, United States

Founded: 2003

Website LinkedIn