Customer Service Roles

Emirates Group
Dubai
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Customer service","Problem-solving","Empathy","Teamwork"]

Join Emirates Group’s Customer Service team across airport, dnata, Marhaba, and Contact Centre to deliver exceptional traveler support. You’ll complete an extensive training program, then be assigned to front-line duties at Dubai International Airport or back‑office contact channels, guiding passengers through check-in, boarding, arrivals, and baggage processes while delivering multi-language service in a fast-paced, multicultural environment.

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FursaFursa
Emirates Group
Emirates Group
1 year ago

Customer Service Roles

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Join Emirates Group’s Customer Service team across airport, dnata, Marhaba, and Contact Centre to deliver exceptional traveler support. You’ll complete an extensive training program, then be assigned to front-line duties at Dubai International Airport or back‑office contact channels, guiding passengers through check-in, boarding, arrivals, and baggage processes while delivering multi-language service in a fast-paced, multicultural environment.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Greet and assist travelers at Dubai International Airport and assigned Emirates Group locations
  • •Guide passengers through check-in, boarding, arrivals, and baggage services with confidence and professionalism
  • •Support lounge guests, families, unaccompanied minors, VIPs, and passengers needing extra assistance
  • •Engage with customers across multiple channels in the Contact Centre to resolve queries and provide service
  • •Complete training program and participate in opportunities for internal moves across Emirates Group

Pay and Benefits

Perks:Travel Allowance

Key Requirements

  • •Fluency in English (spoken and written)
  • •A levels/High School certificate
  • •Excellent interpersonal and customer service skills
  • •Willing to work in a shift environment
  • •PC based skills to operate Windows package (Microsoft Word/Excel/Email)
Experience:AviationAirlinesTravel
Education:High School
Skills:CommunicationCustomer serviceProblem-solvingEmpathyTeamwork
Languages:EnglishArabicFrenchSpanish
Tech Stack:HireVueWindowsMicrosoft WordMicrosoft ExcelEmail

Company Brief

Emirates Group
The Emirates Group operates Emirates airline and related aviation services, providing passenger and cargo air transport, ground handling, and travel services worldwide with a large global network and integrated aviation operations.
Industry: Aviation
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Government Funded
Headquarters: Dubai, United Arab Emirates
Founded: 1985
WebsiteLinkedIn