Café Coach- Boulder

Discover Financial
Boulder
Workplace: OnsiteFull timeUSD 95,000 - 105,000 annuallyFunction: Business OperationsExperience: 2+ yearsEducation: high_schoolSkills: ["Leadership","Behavioral coaching","Customer focus","Problem-solving","Community building"]

Lead from the front to cultivate exceptional guest experiences in a customer-facing café. You’ll coach a team of Café Ambassadors through real-time behavioral feedback, maintain a pristine café space aligned to brand values, and drive continuous improvement. Partner with others to co-steward the environment, ensure operational excellence with strong risk, security, and compliance, and help guests navigate digital banking experiences while building local community impact.

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FursaFursa
Discover Financial
Discover Financial
3 days ago

Café Coach- Boulder

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Last checked: 9 hours agoStatus: Live

Job Summary

Lead from the front to cultivate exceptional guest experiences in a customer-facing café. You’ll coach a team of Café Ambassadors through real-time behavioral feedback, maintain a pristine café space aligned to brand values, and drive continuous improvement. Partner with others to co-steward the environment, ensure operational excellence with strong risk, security, and compliance, and help guests navigate digital banking experiences while building local community impact.
Location: Boulder
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Coach the team to deliver “Every Customer, Every Time” by focusing on the depth and quality of human connection.
  • •Lead through active presence using behavioral coaching and real-time observation to build confidence and growth.
  • •Bring the Capital One brand to life by maintaining a pristine café environment and co-stewarding the space with partners.
  • •Drive continuous improvement by using customer feedback to elevate operations and guest experience.
  • •Ensure operational foundation by overseeing daily routines, safeguarding privacy, and adhering to security, risk management, and compliance.

Pay and Benefits

Salary: USD 95,000 - 105,000 annually
Perks:Health InsuranceDentalVisionLife InsuranceDisability InsurancePaid LeaveEducation Assistance401kPaid ParentalChildcareElder Care

Key Requirements

  • •High School Diploma, GED, or equivalent certification.
  • •At least 2 years of Customer, Retail, or Financial Services experience.
  • •At least 1 year of People Management experience or 2 years Retail Bank Experience.
  • •Preferred: Bachelor's Degree.
  • •Preferred: 2+ years of People Management experience (or 3+ years total customer/retail/financial services experience).
Experience:2+ yearsCustomer serviceRetailFinancial services
Education:High School
Skills:LeadershipBehavioral coachingCustomer focusProblem-solvingCommunity building
Tech Stack:AIGEMS

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn