Principal Engineer

Intercom
London, Dublin
Workplace: HybridFull timeFunction: Communications, PR & CommunityExperience: 2+ yearsSkills: ["Leadership","Mentoring","Communication","Collaboration","Strategic thinking"]

Lead strategic engineering initiatives by building both back-end and front-end systems, guiding architecture and technical strategy, mentoring engineers, and partnering with product, design, and data teams to deliver value. You’ll drive initiative delivery, contribute to architecture, and champion agility, scalability, and reliability across a distributed SaaS platform.

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FursaFursa
Intercom
Intercom
1 year ago

Principal Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Lead strategic engineering initiatives by building both back-end and front-end systems, guiding architecture and technical strategy, mentoring engineers, and partnering with product, design, and data teams to deliver value. You’ll drive initiative delivery, contribute to architecture, and champion agility, scalability, and reliability across a distributed SaaS platform.
Location: London, Dublin
Workplace: Hybrid
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Sr. Manager level

Key Responsibilities

  • •Lead and drive key strategic projects within the R&D organization, providing domain expertise and leadership.
  • •Provide assessments of project progress, risks and challenges to engineering leadership to guide resource allocation and prioritisation.
  • •Contribute to technical architecture as the company scales, supporting requests from customers and their customers.
  • •Influence agility, scalability, availability, and incremental releases through continuous deployment and feature flagging.
  • •Contribute to all phases of software development including ideation, prototyping, design and implementation, with hands-on development and lead/architecture work.

Pay and Benefits

Perks:Health InsuranceDentalPensionEquityLife Insurance

Key Requirements

  • •2+ years as the primary technical leader for a team
  • •Experience with distributed systems
  • •Deep knowledge of a high-level programming language (e.g., Ruby, Python, Perl)
  • •Built a SaaS product with impact on product/teams
  • •Experience collaborating with technical leaders, product teams and designers
Experience:2+ yearsSaaSDistributed systems
Skills:LeadershipMentoringCommunicationCollaborationStrategic thinking
Languages:English
Tech Stack:RubyPythonPerlDistributed systemsAPIsCI/CDAI

Company Brief

Intercom
Provides a customer messaging platform combining chat, bots, and product tours to help businesses convert, engage, and support customers across their lifecycle. Integrates with CRM and workflow tools for personalized in-app and email communication.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2011
WebsiteLinkedIn