Support Engineer - Veterinary HealthTech (Brazil)

TrueLogic
Brazil
Workplace: RemoteFull timeFunction: Administration & Executive AssistanceSkills: ["Communication","Documentation","Customer focus","Problem-solving"]

Serve as a dedicated technical resource for the Customer Experience team, owning resolution of complex support tickets. Execute customer onboarding/offboarding workflows, including environment provisioning, integrations, and data migrations, while translating operational needs into reliable platform outcomes. Triage and resolve issues outside CX scope, maintain runbooks and documentation, and help reduce ticket volume through process improvements. Remote role with production access and a required background check.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
TrueLogic
TrueLogic
1 day ago

Support Engineer - Veterinary HealthTech (Brazil)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live
Reposted: similar role first listed 3 weeks ago

Job Summary

Serve as a dedicated technical resource for the Customer Experience team, owning resolution of complex support tickets. Execute customer onboarding/offboarding workflows, including environment provisioning, integrations, and data migrations, while translating operational needs into reliable platform outcomes. Triage and resolve issues outside CX scope, maintain runbooks and documentation, and help reduce ticket volume through process improvements. Remote role with production access and a required background check.
Location: Brazil
Workplace: Remote
Employment Type: Full time
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Execute technical onboarding workflows for new customers, including environment provisioning, configuration, integration setup, and data imports.
  • •Manage customer decommissioning, including data exports, environment teardown, access revocation, and documentation of closure procedures.
  • •Perform data migrations with validation, transformation, and quality assurance checks; occasionally join live calls to address data validation questions.
  • •Own and resolve the technical ticket queue escalated by CX, including triage, prioritization, and platform-level troubleshooting.
  • •Partner with customer success and implementation teams to clarify context, set resolution timelines, and communicate outcomes in plain language.

Pay and Benefits

Perks:Paid LeaveRemote Work

Key Requirements

  • •Hands-on AWS ability to validate environment changes and run smoke tests (e.g., RDS, S3, EC2, ECS).
  • •Proficient with Git/GitHub for creating, reviewing, merging, and verifying pull requests tied to onboarding and offboarding workflows.
  • •Exceptional written and verbal English communication to lead customer calls and translate technical concepts for non-technical stakeholders.
  • •Solid understanding of data privacy best practices, least-privilege access, and secure data handling.
  • •Experience navigating support/helpdesk platforms such as Jira, Intercom, Front, or equivalents.
Skills:CommunicationDocumentationCustomer focusProblem-solving
Languages:English
Tech Stack:AWSRDSS3EC2ECSGitGitHubJiraIntercomFrontTerraformKubernetesHelmElixirReactGraphQL

Company Brief

TrueLogic
TrueLogic builds custom web and mobile applications, offering product engineering, UX/UI design, and team augmentation services. They partner with startups and enterprises to deliver scalable software solutions, cloud integrations, and ongoing technical support.
Industry: Professional Services
Website