Guest Service Agent

Minor International
Australia
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer service","Communication","Problem-solving","Professionalism","Proactive","Positive attitude"]

Provide warm, professional guest service at check-in and check-out, addressing inquiries and resolving issues promptly. Maintain clear communication with guests, colleagues, and stakeholders via in-person, phone, and email channels. Process guest reservations, updates, and special requests using the property management system, while serving as the primary point of contact and offering personalized local recommendations to enhance each stay.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Minor International
Minor International
10 hours ago

Guest Service Agent

âś“ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Provide warm, professional guest service at check-in and check-out, addressing inquiries and resolving issues promptly. Maintain clear communication with guests, colleagues, and stakeholders via in-person, phone, and email channels. Process guest reservations, updates, and special requests using the property management system, while serving as the primary point of contact and offering personalized local recommendations to enhance each stay.
Location: Australia
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Provide warm, friendly guest reception and ensure a smooth check-in process while addressing immediate inquiries and needs.
  • •Maintain clear, courteous communication with guests, colleagues, and stakeholders via in-person, phone, and email.
  • •Accurately process guest reservations, updates, and special requests using the property management system.
  • •Act as the primary point of contact throughout guests’ stays, offering prompt assistance and resolving issues.
  • •Offer personalized recommendations for local attractions and eateries to enhance the guest experience.

Pay and Benefits

Perks:Health Insurance

Key Requirements

  • •Demonstrated background delivering high-quality service in a hotel, hospitality, or customer-facing environment.
  • •Exceptional ability to articulate information clearly and professionally across in-person, phone, and email channels.
  • •Consistently provide an exceptional standard of service with a proactive, positive approach to guest needs.
  • •Passion for creating positive guest experiences, including resolving issues efficiently.
  • •Be able to work weekends, public holidays, and varying shifts as required.
Experience:Hospitality
Skills:Customer serviceCommunicationProblem-solvingProfessionalismProactivePositive attitude
Languages:English
Tech Stack:Property management systems

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Minor International
A Thailand-based global hospitality and lifestyle group operating hotels, restaurants, and retail brands. Minor International develops and manages hotel and resort properties, food services, and lifestyle retail across Asia, the Middle East, Europe, and the Americas.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bangkok, Thailand
Founded: 1978
WebsiteLinkedIn