Client Tech Support -Remote

Fiserv
Florida, Wisconsin, Idaho, Georgia, Mississippi, Hawaii, Indiana, Iowa, Kansas, South Carolina, Louisiana, West Virginia, Michigan, Wyoming, Nebraska, North Carolina, Oklahoma, Texas, Utah, Virginia
Workplace: RemoteFull timeUSD 32,080 - 46,115 annuallyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Customer communication","Diagnostic thinking","Case documentation","Issue escalation","Process improvement"]

Serve as the central technical support contact for Fiserv merchants, helping resolve hardware, software, web portal, peripheral, and network issues in a high-volume environment. Diagnose and troubleshoot POS transactions, payment processing problems, and system errors using diagnostic information. Document cases in ticketing/CRM tools, escalate and track multi-issue problems with internal teams, and improve processes and reference materials to reduce recurring issues.

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FursaFursa
Fiserv
Fiserv
2 days ago

Client Tech Support -Remote

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Serve as the central technical support contact for Fiserv merchants, helping resolve hardware, software, web portal, peripheral, and network issues in a high-volume environment. Diagnose and troubleshoot POS transactions, payment processing problems, and system errors using diagnostic information. Document cases in ticketing/CRM tools, escalate and track multi-issue problems with internal teams, and improve processes and reference materials to reduce recurring issues.
Location: Florida, Wisconsin, Idaho, Georgia, Mississippi, Hawaii, Indiana, Iowa, Kansas, South Carolina, Louisiana, West Virginia, Michigan, Wyoming, Nebraska, North Carolina, Oklahoma, Texas, Utah, Virginia
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Resolve merchant technical issues by diagnosing hardware, software, web portal, peripheral, and network-related concerns.
  • •Assist merchants with POS software setup, updates, and troubleshooting.
  • •Troubleshoot POS transactions, payment processing issues, and system errors using symptoms, configurations, and diagnostic information.
  • •Document support interactions, troubleshooting steps, resolutions, and follow-ups in ticketing or CRM systems.
  • •Escalate and track multi-issue cases with internal teams to provide status updates and support timely case closure.

Pay and Benefits

Salary: USD 32,080 - 46,115 annually

Key Requirements

  • •2+ years supporting customers in a high-volume, metrics-driven technical support environment involving hardware, software, web applications, or network connectivity.
  • •2+ years troubleshooting technical issues using diagnostic steps, case documentation, and customer communication across multiple support interactions.
  • •Experience using ticketing, customer relationship management (CRM), remote support, or knowledge management tools to document issues and resolutions.
  • •Ability to set up, update software, and troubleshoot issues for business merchants.
  • •Any combination of educational background, related experience, and/or military experience.
Experience:2+ yearsFintechPaymentsPOSCard paymentsCustomer support
Skills:Customer communicationDiagnostic thinkingCase documentationIssue escalationProcess improvement
Tech Stack:Point of sale (POS)Credit card processingWeb portalTicketing systemsCustomer relationship management (CRM)Remote supportKnowledge managementEMVEuropayMastercardVisa

Company Brief

Fiserv
Provides payments, processing services, risk management, and core banking technology to financial institutions, merchants, and businesses worldwide, enabling digital payments, account processing, and financial services integration.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Brookfield, United States
Founded: 1984
WebsiteLinkedIn