Customer Success Architect (AI)

Atlassian
London
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 3-5 yearsSkills: ["Communication","Stakeholder influence","Problem ownership","End-to-end delivery","Technical aptitude"]

Lead customer technical engagements to drive adoption of Atlassian’s AI platform, Rovo. Partner with enterprise teams to discover high-impact AI use cases, co-build custom Rovo agents, configure third-party connectors, and guide deployments from sandbox to production. Bridge AI and Atlassian platform expertise to deliver measurable business value, collaborate with account and product teams, and improve adoption motion based on field learnings.

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FursaFursa
Atlassian
Atlassian
3 days ago

Customer Success Architect (AI)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Lead customer technical engagements to drive adoption of Atlassian’s AI platform, Rovo. Partner with enterprise teams to discover high-impact AI use cases, co-build custom Rovo agents, configure third-party connectors, and guide deployments from sandbox to production. Bridge AI and Atlassian platform expertise to deliver measurable business value, collaborate with account and product teams, and improve adoption motion based on field learnings.
Location: London
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Facilitate use case discovery workshops to identify high-impact, high-value AI opportunities.
  • •Co-build custom Rovo agents and configure third-party connectors tailored to customer workflows.
  • •Guide customers from sandbox to production, validating agent performance and connector data flows.
  • •Collaborate with Account Teams and Customer Success Managers to plan activation journeys and handoffs.
  • •Meet with Rovo product, engineering, and AI teams to surface product friction and improve the adoption motion.
Travel: Low travel

Pay and Benefits

Perks:Paid Volunteer

Key Requirements

  • •3-5 years in Customer Success or account management, managing Enterprise customers with complex SaaS portfolios.
  • •Experience with AI platforms and the Atlassian ecosystem (Jira, Confluence, Rovo), including technical product demos.
  • •Hands-on experience building AI agents, prompt engineering, and configuring integrations between enterprise knowledge sources and AI systems.
  • •Specialized knowledge of enterprise workflows across product development, IT service management, or business operations.
  • •Ability to own problems end-to-end from discovery to deployment and communicate AI concepts to varied stakeholders.
Experience:3-5 yearsSaaSEnterprise
Skills:CommunicationStakeholder influenceProblem ownershipEnd-to-end deliveryTechnical aptitude
Tech Stack:AI platformsAtlassian ecosystemJiraConfluenceRovoRovo StudioPrompt engineeringAI agentsIntegrationsGoogle DriveSharePointSlackGitHubEnterprise knowledge sources

Company Brief

Atlassian
Atlassian develops collaboration and workflow software—Jira, Confluence, Trello, Loom and more—used by teams for project management, software development, and IT service management across enterprises worldwide.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Sydney, Australia
Founded: 2002
Glassdoor
Glassdoor: 3.1
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