Field Service Senior Engineer

Dell
Oslo
Workplace: OnsiteFull timeFunction: Field Service, Maintenance & Skilled TradesExperience: 2-4 yearsSkills: ["Peer collaboration","Troubleshooting","Diagnosis","Analytical practices","Problem resolution"]

Provide outstanding on-site support for customer IT operations within a data center. Lead installation services for assigned accounts, triage issues with guidance from Dell remote support teams, and perform data center hardware actions such as reseating, swapping, and replacing parts. Troubleshoot complex problems, upgrade firmware as needed, drive issues to closure, and stay current on technology and Dell service offerings, with shift work upon request.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Dell
Dell
2 days ago

Field Service Senior Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Provide outstanding on-site support for customer IT operations within a data center. Lead installation services for assigned accounts, triage issues with guidance from Dell remote support teams, and perform data center hardware actions such as reseating, swapping, and replacing parts. Troubleshoot complex problems, upgrade firmware as needed, drive issues to closure, and stay current on technology and Dell service offerings, with shift work upon request.
Location: Oslo
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Plan and lead installation services for assigned accounts
  • •Triage issues with direction from Dell remote support teams
  • •Reseat, swap, or replace parts within the data center
  • •Upgrade firmware as needed as part of troubleshooting and drive complex issues to closure
  • •Keep abreast of technology and Dell service offerings, with shift work as requested

Key Requirements

  • •2–4 years of relevant experience
  • •Industry certification in Linux, Windows, VMware or Networking
  • •Ability to provide on-site data center support for customer IT operations
  • •Strong troubleshooting and issue diagnosis skills, including working with remote support teams
  • •Ability to plan and lead installation services for assigned accounts
Experience:2-4 years
Skills:Peer collaborationTroubleshootingDiagnosisAnalytical practicesProblem resolution
Certifications:LinuxWindowsVMwareNetworking
Tech Stack:LinuxWindowsVMwareNetworkingFirmware

Company Brief

Dell
Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Round Rock, United States
Founded: 1984
Glassdoor
Glassdoor: 3.8
WebsiteLinkedInGlassdoor