Glean

1 day ago

Resident Solutions Architect

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Serve as the strategic technical advisor and named technical owner for a small set of high-priority enterprise customers. Own technical account strategy, run architecture reviews, build and maintain roadmaps, and productionize advanced AI workflows. Guide customers through integration choices across connectors, APIs/SDKs, MCP, and embedded experiences, while defining evals, governance, observability, guardrails, and rollout readiness to drive measurable outcomes.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Act as primary strategic technical advisor and point of contact for assigned customers, operating as the technical counterpart to the customer relationship.
•Own technical account strategy, including quarterly technical roadmap reviews, technical operating reviews, and executive technical alignment.
•Lead architecture review workshops and guide technical decision-making, documenting recommendations, trade-offs, supported patterns, and ownership.
•Guide customers through architecture, design, and implementation choices across connectors, MCP, actions, APIs/SDKs, custom UI embeds, and agent workflows.
•Productionize advanced customer workflows by defining evals, governance, observability, guardrails, and production-readiness requirements before broad rollout.

Pay and Benefits

Salary: USD 170,000 - 240,000 annually

Perks:Health InsuranceVisionDental401kRemote WorkLearning BudgetHome OfficeMeal AllowanceWellness Stipend

Key Requirements

•Serve as the named technical owner for strategic or complex enterprise accounts and lead technical conversations with architects, admins, developers, security stakeholders, and executives.
•Experience with software development in at least two of: Python, Java, or Go, plus strong expertise in APIs, SDKs, custom data integrations, and enterprise application architecture in hybrid/SaaS/on-prem environments.
•Strong AI fluency to integrate AI into core workflows, build repeatable multi-step processes, and apply the right mix of agents, coding tools, and workflow automation.
•Hands-on ability to architect end-to-end AI application patterns on Glean, including content ingestion, retrieval, grounded answer generation, and source-aware response design via Glean APIs (Indexing, Search, Chat).
•Bachelor’s degree in Computer Science (or equivalent) with 7+ years of relevant technical consulting/solutions architecture/customer-facing engineering experience, or a Master’s degree with 7+ years of relevant experience.

Experience:7+ yearsSaaSEnterpriseHybridOn-premAIAgentic workflows

Education:Bachelor's in Computer Science

Skills:Executive communicationTechnical account managementCross-functional influenceData-driven judgmentAttention to detail

Languages:English

Tech Stack:PythonJavaGoAPIsSDKsMCPClaude CodeCursorCopilotGoogle Cloud Platform (GCP)Amazon Web Services (AWS)Microsoft AzureIndexingSearchChatWeb SDKClient APIsMicrosoft TeamsZoomServiceNow

Company Brief

Glean

Provides an enterprise search and knowledge discovery platform that helps organizations find information across apps, drives, and internal tools, improving employee productivity and onboarding through AI-powered search and relevance ranking.

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Founded: 2017

Website LinkedIn

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Glean

1 day ago

Resident Solutions Architect

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Act as primary strategic technical advisor and point of contact for assigned customers, operating as the technical counterpart to the customer relationship.
•Own technical account strategy, including quarterly technical roadmap reviews, technical operating reviews, and executive technical alignment.
•Lead architecture review workshops and guide technical decision-making, documenting recommendations, trade-offs, supported patterns, and ownership.
•Guide customers through architecture, design, and implementation choices across connectors, MCP, actions, APIs/SDKs, custom UI embeds, and agent workflows.
•Productionize advanced customer workflows by defining evals, governance, observability, guardrails, and production-readiness requirements before broad rollout.

Pay and Benefits

Salary: USD 170,000 - 240,000 annually

Perks:Health InsuranceVisionDental401kRemote WorkLearning BudgetHome OfficeMeal AllowanceWellness Stipend

Key Requirements

•Serve as the named technical owner for strategic or complex enterprise accounts and lead technical conversations with architects, admins, developers, security stakeholders, and executives.
•Experience with software development in at least two of: Python, Java, or Go, plus strong expertise in APIs, SDKs, custom data integrations, and enterprise application architecture in hybrid/SaaS/on-prem environments.
•Strong AI fluency to integrate AI into core workflows, build repeatable multi-step processes, and apply the right mix of agents, coding tools, and workflow automation.
•Hands-on ability to architect end-to-end AI application patterns on Glean, including content ingestion, retrieval, grounded answer generation, and source-aware response design via Glean APIs (Indexing, Search, Chat).
•Bachelor’s degree in Computer Science (or equivalent) with 7+ years of relevant technical consulting/solutions architecture/customer-facing engineering experience, or a Master’s degree with 7+ years of relevant experience.

Experience:7+ yearsSaaSEnterpriseHybridOn-premAIAgentic workflows

Education:Bachelor's in Computer Science

Skills:Executive communicationTechnical account managementCross-functional influenceData-driven judgmentAttention to detail

Languages:English

Tech Stack:PythonJavaGoAPIsSDKsMCPClaude CodeCursorCopilotGoogle Cloud Platform (GCP)Amazon Web Services (AWS)Microsoft AzureIndexingSearchChatWeb SDKClient APIsMicrosoft TeamsZoomServiceNow

Company Brief

Glean

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Founded: 2017

Website LinkedIn