Chargé(e)s Téléservices H/F 1 (Châtillon, 92, FR, 92320)

Allianz
France
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Listening","Stress management","Empathy","Problem-solving"]

Join a 24/7 human-centric call and emergency response center supporting distance protection services for vulnerable clients. You will answer calls and emergency alerts, assess situations, reassure callers, mobilize resources, and report actions taken to protect clients’ well-being, working on a multilingual, rapid-response platform in a chatillon-based center.

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FursaFursa
Allianz
Allianz
6 months ago

Chargé(e)s Téléservices H/F 1 (Châtillon, 92, FR, 92320)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Join a 24/7 human-centric call and emergency response center supporting distance protection services for vulnerable clients. You will answer calls and emergency alerts, assess situations, reassure callers, mobilize resources, and report actions taken to protect clients’ well-being, working on a multilingual, rapid-response platform in a chatillon-based center.
Location: France
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Answer calls or emergency alerts and assess the situation to determine the appropriate response.
  • •Provide reassurance to callers, perform necessary verification steps, and activate human and material resources to address needs.
  • •Coordinate with teams and tools to implement protection or assistance measures for clients.
  • •Document actions taken and report back on outcomes to ensure proper follow-up and quality control.
  • •Maintain composure and professionalism, manage stressful situations, and provide accurate information to clients.

Key Requirements

  • •Phone etiquette and strong service mindset
  • •Excellent listening skills and ability to reassure callers
  • •Ability to handle stress and stay assertive under pressure
  • •Experience in call reception or emergency response centers
  • •Conversational English proficiency for client interactions
Experience:Emergency servicesCustomer serviceTelecommunications
Skills:CommunicationListeningStress managementEmpathyProblem-solving
Languages:FrenchEnglish

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn