Customer Success Manager (West Coast)

Cloudbees
United States
Workplace: HybridFull timeUSD 125,000 - 145,000 annuallyFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Relationship building","Executive communication","Project management","Organizational change management","Customer advocacy"]

Own a portfolio of enterprise accounts as a strategic quarterback, driving customers from deployment to long-term value. Lead Executive Business Reviews, build adoption roadmaps, monitor account health, and execute customer success plans to improve retention and expansion. Use technical fluency in DevOps, CI/CD, and agentic coding concepts to orchestrate internal teams (Support, Professional Services, Field CTOs) and tackle technical challenges—without being hands-on.

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FursaFursa
Cloudbees
Cloudbees
4 days ago

Customer Success Manager (West Coast)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Own a portfolio of enterprise accounts as a strategic quarterback, driving customers from deployment to long-term value. Lead Executive Business Reviews, build adoption roadmaps, monitor account health, and execute customer success plans to improve retention and expansion. Use technical fluency in DevOps, CI/CD, and agentic coding concepts to orchestrate internal teams (Support, Professional Services, Field CTOs) and tackle technical challenges—without being hands-on.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Drive business outcomes by defining technical success, building actionable adoption roadmaps, and tracking progress toward ROI.
  • •Lead Executive Business Reviews and operational syncs to align CloudBees capabilities with customer priorities.
  • •Maintain account success plans, monitor account health metrics, and mobilize internal resources to proactively resolve risks.
  • •Uncover expansion opportunities by understanding customer workflows and identifying unaddressed needs and service opportunities.
  • •Orchestrate internal teams (Professional Services, Support, Field CTOs) for complex implementations and technical validation, while focusing on platform adoption and customer health.

Pay and Benefits

Salary: USD 125,000 - 145,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid LeaveLife InsuranceDisability InsuranceEapHome OfficeHeadspace Account

Key Requirements

  • •5+ years in Customer Success, Client Account Management, or Strategic Account Management in enterprise SaaS or IT consulting.
  • •Proven experience managing enterprise accounts, conducting Executive Business Reviews, and driving adoption programs.
  • •High technical aptitude to converse with engineering and DevOps leaders on software delivery challenges without being a hands-on developer.
  • •Strong project management, strategic thinking, and executive presentation skills.
  • •Experience driving organizational change management and converting enterprise champions into reference accounts and advisory board participants.
Experience:5+ yearsEnterprise SaaSIT consulting
Skills:Relationship buildingExecutive communicationProject managementOrganizational change managementCustomer advocacy
Tech Stack:DevOpsCI/CDCloudSDLCAgentic codingAI

Company Brief

Cloudbees
Provides enterprise software delivery and DevOps tools, including CI/CD automation, application release orchestration, and Jenkins-based solutions for building, testing, and deploying software at scale.
Industry: Developer Tools
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: United States
Founded: 2010
WebsiteLinkedIn