Jetson

1 month ago

Customer Success Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Guide homeowners through Jetson’s pre-installation journey from onboarding to system installation. You’ll manage scheduling for walk-throughs and installations, proactively follow up and handle changes, and serve as the primary post-sale point of contact. Collaborating with Sales, Operations, and Installers, you’ll keep customer files accurate and track milestones in Jetson’s CRM to ensure a seamless, stress-free electrification experience.

Location: United States

Workplace: Onsite

Employment Type: Full time · Permanent

Job Function: Customer Success & Account Management

Seniority: Entry level

Key Responsibilities

•Guide customers through all pre-installation steps to ensure they are install-ready.
•Manage scheduling for walk-throughs and installations.
•Conduct proactive outreach using video conferencing (Google Meet), phone, text/SMS, and email.
•Handle re-quotes as needed in collaboration with the field service manager and sales.
•Serve as the primary point of contact after a sale closes with a deposit, maintain communication with internal teams, and track milestones in the CRM.

Pay and Benefits

Salary: USD 75,000 annually

Perks:DentalVisionLife InsuranceHealth InsuranceLearning BudgetParental Leave401k

Key Requirements

•1–3 years of experience in Customer Success, Account Management, Sales, or a related field.
•Strong verbal and written communication skills.
•Experience working in a CRM system (e.g., HubSpot, Salesforce).
•Comfort working in a startup or growth-stage environment.

Experience:1-3 yearsCustomer successAccount managementSalesCRM

Skills:CommunicationCustomer focusProactive follow-upDetail-orientedCollaboration

Languages:English

Tech Stack:HubSpotSalesforceGoogle MeetCRMSales

Company Brief

Jetson

Designs and sells smart sleep and home comfort products, including adjustable mattresses, smart bases, pillows, and connected bedding accessories aimed at improving sleep quality through ergonomic design and technology-enhanced features.

Industry: Consumer Goods

Website

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Jetson

1 month ago

Customer Success Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time · Permanent

Job Function: Customer Success & Account Management

Seniority: Entry level

Key Responsibilities

•Guide customers through all pre-installation steps to ensure they are install-ready.
•Manage scheduling for walk-throughs and installations.
•Conduct proactive outreach using video conferencing (Google Meet), phone, text/SMS, and email.
•Handle re-quotes as needed in collaboration with the field service manager and sales.
•Serve as the primary point of contact after a sale closes with a deposit, maintain communication with internal teams, and track milestones in the CRM.

Pay and Benefits

Salary: USD 75,000 annually

Perks:DentalVisionLife InsuranceHealth InsuranceLearning BudgetParental Leave401k

Key Requirements

•1–3 years of experience in Customer Success, Account Management, Sales, or a related field.
•Strong verbal and written communication skills.
•Experience working in a CRM system (e.g., HubSpot, Salesforce).
•Comfort working in a startup or growth-stage environment.

Experience:1-3 yearsCustomer successAccount managementSalesCRM

Skills:CommunicationCustomer focusProactive follow-upDetail-orientedCollaboration

Languages:English

Tech Stack:HubSpotSalesforceGoogle MeetCRMSales

Company Brief

Jetson

Industry: Consumer Goods

Website