Informa

1 week ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Own customer relationships for Informa TechTarget’s integrated media and data services, driving retention, growth, and loyalty. Lead customer engagement across adoption, expansion, and renewal by onboarding and enabling users on product capabilities. Diagnose customer workflows and success metrics, recommend use cases and integration strategies, and present value through client communications to marketing, sales, and executives while escalating risks and opportunities.

Location: United States

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Entry level

Key Responsibilities

•Drive customer engagement focused on adoption, expansion, and renewal of Informa TechTarget products.
•Onboard and enable customers on product functionalities and capabilities.
•Analyze customers’ workflows and technology stacks to identify KPIs, success metrics, and opportunities.
•Consult customers on data/product use cases and recommended integration strategies to meet agreed KPIs.
•Coordinate with internal teams, present to end users and executives (in person/phone/video), and escalate and resolve client concerns.

Pay and Benefits

Salary: USD 64,000 - 71,800

Equity and Bonus:Equity

Perks:Health InsuranceVisionDental401kParental LeavePaid Leave

Key Requirements

•Bachelor’s degree.
•2–4 years of customer-facing experience in a customer success or support role, preferably in a software or sales/marketing environment.
•Experience onboarding clients to SaaS products.
•Knowledge of B2B digital marketing, ad tech, marketing automation systems, lead generation, demand generation, and content marketing.
•Strong communication and client-ready presentation and writing skills, with sales orientation and creative, solutions-oriented thinking.

Experience:2-4 yearsSaaSB2BAd techMarketing automationCustomer successDigital marketing

Education:Bachelor's

Skills:CommunicationPresentation skillsWriting skillsSales orientationProblem-solving

Languages:English

Tech Stack:SaaSB2B digital marketingAd techMarketing automationLead generationDemand generationContent marketing

Company Brief

Informa

Global business-to-business information services group operating events, academic and professional publishing, and data & analytics businesses serving specialist markets worldwide.

Industry: Publishing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1998

Website LinkedIn

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Informa

1 week ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Entry level

Key Responsibilities

•Drive customer engagement focused on adoption, expansion, and renewal of Informa TechTarget products.
•Onboard and enable customers on product functionalities and capabilities.
•Analyze customers’ workflows and technology stacks to identify KPIs, success metrics, and opportunities.
•Consult customers on data/product use cases and recommended integration strategies to meet agreed KPIs.
•Coordinate with internal teams, present to end users and executives (in person/phone/video), and escalate and resolve client concerns.

Pay and Benefits

Salary: USD 64,000 - 71,800

Equity and Bonus:Equity

Perks:Health InsuranceVisionDental401kParental LeavePaid Leave

Key Requirements

•Bachelor’s degree.
•2–4 years of customer-facing experience in a customer success or support role, preferably in a software or sales/marketing environment.
•Experience onboarding clients to SaaS products.
•Knowledge of B2B digital marketing, ad tech, marketing automation systems, lead generation, demand generation, and content marketing.
•Strong communication and client-ready presentation and writing skills, with sales orientation and creative, solutions-oriented thinking.

Experience:2-4 yearsSaaSB2BAd techMarketing automationCustomer successDigital marketing

Education:Bachelor's

Skills:CommunicationPresentation skillsWriting skillsSales orientationProblem-solving

Languages:English

Tech Stack:SaaSB2B digital marketingAd techMarketing automationLead generationDemand generationContent marketing

Company Brief

Informa

Global business-to-business information services group operating events, academic and professional publishing, and data & analytics businesses serving specialist markets worldwide.

Industry: Publishing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1998

Website LinkedIn