Customer Success Manager

Informa
United States
Workplace: HybridFull timeUSD 64,000 - 71,800Function: Customer Success & Account ManagementExperience: 2-4 yearsEducation: bachelorsSkills: ["Communication","Presentation skills","Writing skills","Sales orientation","Problem-solving"]

Own customer relationships for Informa TechTarget’s integrated media and data services, driving retention, growth, and loyalty. Lead customer engagement across adoption, expansion, and renewal by onboarding and enabling users on product capabilities. Diagnose customer workflows and success metrics, recommend use cases and integration strategies, and present value through client communications to marketing, sales, and executives while escalating risks and opportunities.

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FursaFursa
Informa
Informa
2 months ago

Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Own customer relationships for Informa TechTarget’s integrated media and data services, driving retention, growth, and loyalty. Lead customer engagement across adoption, expansion, and renewal by onboarding and enabling users on product capabilities. Diagnose customer workflows and success metrics, recommend use cases and integration strategies, and present value through client communications to marketing, sales, and executives while escalating risks and opportunities.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Drive customer engagement focused on adoption, expansion, and renewal of Informa TechTarget products.
  • •Onboard and enable customers on product functionalities and capabilities.
  • •Analyze customers’ workflows and technology stacks to identify KPIs, success metrics, and opportunities.
  • •Consult customers on data/product use cases and recommended integration strategies to meet agreed KPIs.
  • •Coordinate with internal teams, present to end users and executives (in person/phone/video), and escalate and resolve client concerns.

Pay and Benefits

Salary: USD 64,000 - 71,800
Equity and Bonus:Equity
Perks:Health InsuranceVisionDental401kParental LeavePaid Leave

Key Requirements

  • •Bachelor’s degree.
  • •2–4 years of customer-facing experience in a customer success or support role, preferably in a software or sales/marketing environment.
  • •Experience onboarding clients to SaaS products.
  • •Knowledge of B2B digital marketing, ad tech, marketing automation systems, lead generation, demand generation, and content marketing.
  • •Strong communication and client-ready presentation and writing skills, with sales orientation and creative, solutions-oriented thinking.
Experience:2-4 yearsSaaSB2BAd techMarketing automationCustomer successDigital marketing
Education:Bachelor's
Skills:CommunicationPresentation skillsWriting skillsSales orientationProblem-solving
Languages:English
Tech Stack:SaaSB2B digital marketingAd techMarketing automationLead generationDemand generationContent marketing

Company Brief

Informa
Global business-to-business information services group operating events, academic and professional publishing, and data & analytics businesses serving specialist markets worldwide.
Industry: Publishing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1998
WebsiteLinkedIn