ASML

2 weeks ago

CS Service Coordinator (1 year contract)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Support and improve customer service (CS) operations by managing Service Management System (SMS) call handling, SMS timewriting, and related finance-backend processes. Provide reporting and analysis on open service orders, timewriting status, labor/part utilization, overtime, billable labor/parts, and local solving rate to help management decisions. Train CS engineers, handle CAM backlog and machine configuration updates, and coordinate SAP authority/data management for CS engineers.

Location: Anywhere

Workplace: Onsite

Employment Type: Full time · 12 months

Job Function: Executive & General Management

Key Responsibilities

•Support and improve internal CS operational processes and help management decisions with data, analysis, and reports.
•Manage SMS call handling for service orders from opening to closing, including finance backend process.
•Manage SMS timewriting for timely input and corrections through approval, and guide CS engineers on call handling and timewriting.
•Perform UAT and support project items for implementation in PRD.
•Handle billable labor/part processes, CAM backlog and machine configuration updates, and manage SAP authority/data for CS engineers.

Key Requirements

•Bachelor’s degree or above; Finance, Accounting, or Business Administration preferred.
•2–5 years of experience in a support function is preferred.
•Good verbal and written communication skills in English.
•Strong data analysis and reporting skills to identify areas to focus (preferred).
•Experience with SAP / MS Office preferred.

Experience:2-5 years

Education:Bachelor's in Finance, Accounting, Business Administration

Skills:Self-motivatedFlexibilityCoordinationInterpersonal skillsCritical thinking

Languages:English

Tech Stack:SMSSAPMS OfficePRDUAT

Company Brief

ASML

Designs and manufactures advanced photolithography systems for the semiconductor industry, enabling production of integrated circuits at leading-edge process nodes for global chipmakers.

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Veldhoven, Netherlands

Founded: 1984

Glassdoor: 4.1

Website LinkedIn

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ASML

2 weeks ago

CS Service Coordinator (1 year contract)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: Anywhere

Workplace: Onsite

Employment Type: Full time · 12 months

Job Function: Executive & General Management

Key Responsibilities

•Support and improve internal CS operational processes and help management decisions with data, analysis, and reports.
•Manage SMS call handling for service orders from opening to closing, including finance backend process.
•Manage SMS timewriting for timely input and corrections through approval, and guide CS engineers on call handling and timewriting.
•Perform UAT and support project items for implementation in PRD.
•Handle billable labor/part processes, CAM backlog and machine configuration updates, and manage SAP authority/data for CS engineers.

Key Requirements

•Bachelor’s degree or above; Finance, Accounting, or Business Administration preferred.
•2–5 years of experience in a support function is preferred.
•Good verbal and written communication skills in English.
•Strong data analysis and reporting skills to identify areas to focus (preferred).
•Experience with SAP / MS Office preferred.

Experience:2-5 years

Education:Bachelor's in Finance, Accounting, Business Administration

Skills:Self-motivatedFlexibilityCoordinationInterpersonal skillsCritical thinking

Languages:English

Tech Stack:SMSSAPMS OfficePRDUAT

Company Brief

ASML

Designs and manufactures advanced photolithography systems for the semiconductor industry, enabling production of integrated circuits at leading-edge process nodes for global chipmakers.

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Veldhoven, Netherlands

Founded: 1984

Glassdoor: 4.1

Website LinkedIn