Customer and Product Support Expert (f/m/d)

GoHiring
Anywhere
Workplace: RemoteFull timeFunction: Communications, PR & CommunitySkills: ["Customer focus","Clear communication","Problem-solving","Organization","Collaboration"]

Serve as the voice of customers and partners on a service team, owning the end-to-end experience from first interaction. Tackle complex support issues using Zendesk and occasional customer calls, manage orders and customer data, and run behind-the-scenes analyses. Collaborate with Customer Success, Product, and Finance to spot opportunities for optimization and automation, including publishing Help Center articles and supporting campaign management.

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FursaFursa
GoHiring
GoHiring
23 hours ago

Customer and Product Support Expert (f/m/d)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Serve as the voice of customers and partners on a service team, owning the end-to-end experience from first interaction. Tackle complex support issues using Zendesk and occasional customer calls, manage orders and customer data, and run behind-the-scenes analyses. Collaborate with Customer Success, Product, and Finance to spot opportunities for optimization and automation, including publishing Help Center articles and supporting campaign management.
Location: Anywhere
Workplace: Remote
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Own customer and partner experience from the first interaction, ensuring requests are handled quickly and thoughtfully.
  • •Use Zendesk ticketing and occasional customer calls to guide complex issues to clear solutions.
  • •Share tricky cases in daily service catch-ups and collaborate with other teams and partners for best outcomes.
  • •Manage orders and maintain customer data while conducting analyses and keeping operations running smoothly.
  • •Drive improvements by identifying opportunities for optimization and automation with Customer Success, Product, and Finance.

Pay and Benefits

Perks:Remote Work

Key Requirements

  • •Full written and spoken fluency in German and English.
  • •Professional experience in a customer-facing service or support environment, ideally in digital B2B or with complex products.
  • •Ability to support customers via email, phone, or video with clear communication.
  • •Experience solving complex issues and staying organized in fast-paced situations.
  • •Seeking a full-time role with long-term growth potential.
Experience:Digital B2B
Skills:Customer focusClear communicationProblem-solvingOrganizationCollaboration
Languages:GermanEnglish
Tech Stack:Zendesk

Company Brief

GoHiring
Provides a recruitment and employer branding platform for SMEs, offering applicant tracking, job distribution, candidate sourcing, and hiring analytics to streamline recruitment workflows and improve talent acquisition efficiency.
Industry: HR Tech
Company Size: Small (11 to 50 employees)
Growth: Growth Stage Startup
Headquarters: Ho Chi Minh City, Vietnam
Founded: 2019
WebsiteLinkedIn